Kato Dool Wellness Resort

Beautiful place with horrible management. Firstly it’s the communication issue we had online. Many of my message went unanswered for days, I only receive my pick up confirmation a few hours before arriving in Aswan. We also experienced miscommunication about pricing. The manager, Aziz, told us we only need a regular car for our trip, but the front desk later insisted we needed a larger car at DOUBLE the price. After going back and forth, she admitted that no regular cars were available, despite my request months in advance. But I appreciate the manager apologised and offering the bigger car but at the same pricing that we’ve mentioned through WhatsApp. Our boat trip the next day was no better, due to a language barrier with the captain, we were dropped off early and missed two locations included in our package. No tuk-tuk was arranged for our return, and we had to get a local to help us call the captain. When the captain hand his phone over to me to talk to the manager, Mr. Ahmed Aziz, raised his voice at me, spoke over me again and again, even making me feel belittled for wanting a proper explanation about the situation since we were absolutely confused. Not to mentioned, they we’re lying about the closing time for one of the location we were supposed to go to but we didn’t have it in us to argue anymore. The room itself was amazing especially the view, but the aircon was dripping the whole two night that we were there. We have to stay in the same room even after raising our concern and the way they fix it was to put a towel under the spot where it’s dripping. The rest of the staff was extremely helpful and have such an amazing attitude, but the front desk lady and the manager Aziz could do some training with their communication skill :)

its beautiful and full of nubian style here. just the phot in trip.com is not like the actual place. much better here:)

Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace.

Katodoll is a unique hotel for relaxation and disconnection from outer world and social media it’s perfect for couples to enjoy the vibes and have a wonderful experience but not suitable for seniors and the way to the hotel is not paved for half the way and it’s through a mountain People working there are friendly helpful and the food is organic

大家一定要聽勸！別住這裏！ 大家一定要聽勸！別住這裏！ 大家一定要聽勸！別住這裏！ 別來這家酒店，在山上伸手不見五指，四周一片漆黑，最主要是他家不值這個價錢 山下努比亞村裡麪200人民幣能住更好的👌🏻一個早餐倆雞蛋價格破麪包要8美金還是盒飯的價格 堂食要收14美金一個人 屋內沒有wifi 衞生間還要自己收拾！ 老闆想掙錢想瘋了 真的 建議攜程旅行把他們家下架 太黑了

這是一家非常矛盾的不知道值不值推薦的民宿酒店，缺點和優點都非常突出，適合網紅出片（以下照片都是原片未修），但不適合任何對“住宿”本身有一定要求的人。如果你能找到任何便宜的+乾淨的+類似風景的替代酒店都建議換了它，但如果衹為了拍照和風景，在努比亞村裡可能它排在最前列。 首先你要能忍受： 1.旺季毫無性價比的酒店價格，民宿開出了五星級酒店的價格。 2.糟糕的房間設施，毛坯風的傢俱窄小的房間，床單衞生堪憂，浴室洗澡水四溢排水形同虛設，沒有拖鞋，牙刷，吹風機（電話前台可提供）。 3.早餐是自助且異常簡陋和難吃，不像有些人評價的是set而且莫名其妙好評。 4.忍受或者加錢繼續忍受包車司機的抱怨開進努比亞村，然後自己聯繫酒店半夜換乘三蹦子在荒無人煙漆黑一片的山裡15分鐘懷疑人生中到達山頂酒店。 5.非常不合理的其他定價，我們原本想預訂元旦跨年party的晚餐，結果要價100美金一人…… 我們在這裏獲得什麼？ 1.房間陽台就能看到尼羅河西岸無敵的日出，我們在這裏凌晨6點見證了2025年的第一縷曙光。 2.努比亞村文化建築裏各種擺拍很出片。 3.拍照帶上酒店旁邊的沙漠很出片。 4.非常特別的一羣遊客一排三蹦子蹦蹦躂躂上下山的文化體驗。 5.酒店服務人員比較友善，最後説明埃及不是小費國家，搬運行李是他們國家任何酒店的基本服務，入住全程沒有人要小費。