Hotel in zona Asunción Super Centro, Asuncion

Das Hotel ist relativ neu und hat eine tolle Lage. Wir wurden sehr aufmerksam mit einem sehr schönen Lächeln empfangen und konnten auch sofort das Zimmer beziehen. Die Betten sind sehr bequem. Die Spülung der Toilette macht Lärm wie eine Alarmanlage was noch behoben werden muss. Leider war auch der Pool nicht nutzbar weil arbeiten verrichtet wurden und es dann noch eine geschlossene Veranstaltung gab. Für den hohen Preis fand ich dies nicht gerechtfertigt. Darum der Punktabzug. Beim Fitnessraum ist auch noch Luft nach oben. Er liegt wunderschön im oberen Stockwerk. Das Frühstück war ordentlich. Es gab viel Obst aber keine Joghurts oder Quark. Das Personal an der Bar war überaus freundlich.

Hotel con una posizione eccellente, davanti al shopping del Sol. Seguire il modello Ibis, senza sorprese. Checkin agile, buon colazione. Internet buono. Funzionari attenti, ma uno di loro ha bisogno di formazione per trattare con i clienti.

Our stay at Sheraton started on the wrong foot although it might not have been the hotel’s fault. My Marriott Suite Night Award request was approved but when we arrived at the hotel we were told that suites were fully booked and they had no idea why my SNAs went through. So we stayed in a club room for the first night but were moved to the presidential suite on the second night and which was highly appreciated. The first room was an old generation Sheraton room: rough carpet, shower in tub, subpar soundproofing, toiletries were unbranded local stuff, also the bathroom door did not close properly and there was no lock. One positive was that the bed was unmistakably a Sheraton bed = comfortable. The presidential suite was equivalent to 4 normal rooms in terms of size according to the floor plan. It was still a fairly aging room but with the extra space it was very useful to us including our 18-month daughter who was very happy and could run around. Service was quite good during our stay with various staff members addressing us by name which is not that common at a hotel of Sheraton level which is not supposed to be considered luxury like Ritz Carlton or St.Regis. One manager was quite visible during our stay, she welcomed us at check-in, she was greeting guests in the restaurant for breakfast in the morning, same during happy hour in the lounge, and she also stopped by before our departure when we checked out. I also received an e-mail after our stay to inform us that they found one item in the room and asked if we wanted to send someone to pick it up. Most hotels don’t even bother with a “lost and found” service so kudos to Sheraton Asuncion. Regarding dining, happy hour in the lounge and breakfast in the restaurant were above average, and the in-room dining menu and prices were quite good relative to what we could find in the city including in the large shopping mall next door. I also noted that wifi was blazing fast at 350+ Mbps, one of the best I have seen anywhere in the world – not the kind of hotel where I would have guessed this to be the case. Overall this is not a new and modern hotel but when judging a hotel I always compare to the local competition. The other choices I noticed are an Aloft, an Ibis, a Holiday Inn Express, and a Crowne Plaza. Except for the latter I don’t think there are any other international hotel chains remotely close to the level of Sheraton and given the good service and dining, as Marriott Bonvoy Elite I would return to Sheraton.

I stayed for 2 nights with check in July 8, 2023 and I am very pleased! Welcomed by the friendly staff and after receiving the amenities as a Platinum Ambassador member I was surprised by what this property has to offer: the Business Center featuring a Mac Pc desktop computer and a tasty snack near the evening time, which includes coffee. Nice addendum as it makes the stay even more enjoyable. Reservations department handles very well the advance purchase reservation and this establishment has a appealing swimming pool that I guess becomes so refreshing in summer time. I will certainly come back for my next trip to the lovely Asuncion!