The St. Regis Aspen Resort

I had an exceptional experience. Aaryan, a young man from India, gave me the best, genuine, bespoke service. At the smores station outside, he invited me over to enjoy the experience, shared his culture with me and made me feel like family, not just a valued guest...he went above and beyond.

Our summer stay (August '24, 3 Nights) at The St. Regis Residences in Aspen, Colorado, was nothing short of extraordinary. We stayed in a luxurious three-bedroom residence that perfectly balanced comfort and elegance, offering stunning mountain views and top-of-the-line amenities. From the moment we arrived, the exceptional service made us feel welcome and pampered, with Jocelyn, Jennifer, Matthew, and Conner providing personal attention that made our trip truly special. My three daughters absolutely loved the experience, from the cozy fireplaces to the free bicycles we used to explore Aspen. The central location allowed us to easily access the vibrant downtown, and the concierge team helped us arrange everything from hiking adventures to dining reservations. The St. Regis Residences provided us with an unforgettable blend of relaxation, luxury, and personalized care. Gino M.

I reached out to the hotel with a query in advance but didn't hear back even with follow up and ended up escalating to my Marriott Ambassador to prompt an answer. The hard product is pretty nice and there are a few special touches which are especially appreciated in light of the hotel not charging a resort fee, however management should be accountable for the lack of training and quality control over the service levels. Upon check in I met with a gentleman who had very poor spoken English and the language barrier was substantial. I say this as someone who has lived in multiple countries with English as a second language and been an English tutor for years. The additional time spent trying to clearly enunciate was unlike anything I've seen over my extensive international travel. The St Regis butler service is known for two major things, packing/unpacking luggage and serving hot beverages. It was fortunate I didn't have need for the first service as that was never offered to me. The two times I called for hot beverages they wanted to charge me room service for them and had no idea that this was a butler offering. The butlers were also ill informed about the hours of afternoon tea as well as the need to reserve at least a day in advance to set expectations. They were however endlessly trying hard and it was clear that where their service fell short, it was not to do with their work ethic, but simply because they've not been adequately trained. The suite I had had stained sheets and a bathroom tv remote that didn't work. The elite breakfast used to cover the cost of two continental breakfasts excluding tax and tip. With the raised prices at breakfast, you can't even get the price of two continental breakfasts per room. When you spend $23k+ and 100 nights at a hotel chain to maintain Ambassador status and they can't even extend their own promised included continental breakfast, I'd be curious to understand how they expect guests to stay loyal. The spa was a continued theme of service disappointment. The spa is newly renovated and prices are steep. I was looking forward to taking advantage of the facilities and making a day of it to try to get bang for my buck. At dinner, the night before my treatment, I was called by the spa to be advised that there was no water at the spa and while my treatment could go ahead, the facilities would be unavailable. I expressed my disappointment and was offered a chance to re-book but as I was only there for one more day, that was the only opportunity. So I made new plans for the day. Lo and behold when I checked in shortly before my spa treatment was due to start, it transpired that the facilities were working well and despite knowing I wanted to make use of them, they did not call me to advise they got them working again. This left a really bad taste in my mouth. The hotel did not consider it warranted to contact me about the disappointments when I outlined them in the hotel survey so it's clear

Lack of attention and one problem after another after both completely refined the experience. We have been to The St Regis on more than one occasion and this experience made sure it will be the last. Room problems: AC didn’t work in the bedroom, went to the front desk to request that maintenance fix it to cool the room off as we like it cold at night when we sleep. With two people at the front desk, they got it wrong and told maintenance we were cold and needed heat?? While at dinner, maintenance cranked up he heat so it was 79 in the room when we returned from dinner and ready to go to bed. Went to front desk to ask maintenance to come up, and he said his instruction was to make sure the heat was working. AC was never fixed and never got below 71 in the room. At that point we gave up. Sconce lights above the bed wouldn’t turn off all the way and were like strobe lights all night, so we had to put towels over them so we could sleep. Other lighting was hit or miss. Other problems: biggest annoyance was we had a spa charge for $384 that wasn’t ours. Went to front desk to remove it. They did, gave me an updated folio, but then a couple of hours later the charge magically reappeared on the bill. Called back to the hotel (we had checked out by then), and had to ask them to remove it again. The person we spoke to had broken English, couldn’t understand me and I couldn’t understand her. At breakfast before we left my wife ordered an omelette with spinach, mushroom and tomatoes. She got mushroom and hot peppers. The positive: Michael in the lobby bar was great, and the gentleman in the coffee stand area in the morning was wonderful. Nice looking hotel, but service has gone down hill since our visit 2 years ago. Other annoyances, no bottled waters, but they give you a reusable water container with water in it. No tamper proof seal, so who knows if it was reused. What St. Regis cheats out on bottled water? Maybe a new owner. There is a language barrier with 95% of the employees. There are other options in Aspen I encourage you to look at.

What a wonderful hotel!!!!! The service, the rooms, the attention to detail was just outstanding. A particular thank you to Leslie at the bar and to Garzon in the restaurant. They were just great Everyone else was just fantastic. It is well worth the money. Thank you!!!

The hotel property is absolutely beautiful. You are overlooking the mountain if you have the right room and there’s a beautiful courtyard with flowers and hummingbirds no complaints. The prop is impeccable. The shuttle service guys are wonderful as well as the front desk. People are fabulous. The restaurant needs improvement as far as service is concernedslowest service ever wrong food comes out might take an hour and a half just eat breakfast unfortunately did not have time we had an appointment, but the breakfast took forever due to slow service