Best Western Plus Elomaz Hotel

Don't book here. If you are an international traveler, they will lie and say that they do not have your reservation and leave you stranded in the middle of the night for a booked room guaranteed with a credit card. I arrived at this hotel at about 9:30 PM from Asaba International Airport to check into a room I booked and guaranteed on the official Best Western Website in the States weeks ago with a confirmation number. The front desk staff said they didn't have my reservation and were fully booked. I asked to speak to a manager, and the young lady at the front desk called the guy dressed in the colorful outfit standing on the front side of the desk. He kept repeating that they were fully booked and that my reservation didn't "drop" into their system. I am not sure if he was the manager or not. I am sure that the entire staff that I interacted with at this Best Western was subpar and had no concern for my safety or regard for prior reservations. I have reached out to Best Western Global as I do not want another unsuspecting traveler to encounter the same fate of being stranded in the middle of the night with a reservation for a guaranteed booked room and nowhere to lay their head. They did not try to help me find an alternate hotel or care that I was stranded and had been dropped off by a taxi. Choose a hotel with more integrity and better customer service than this one. Might I add, I also booked the Hawthorne Suites in Abuja and the Hilton Legend and Marriott in Lagos with absolutely no issues - checked into each one without incident - they all easily pulled up my existing reservations and checked me in. Avoid this one. Here's a picture of the front desk staff and "manager" who claimed they could not find my reservation even with the confirmation number. I called Best Western Global and sure enough I definitely had a guaranteed reservation.

Overall an average hotel that can do with detail to attention on furniture also ensuring that toliets and bathrooms are not leaking.

I stayed 3 nights at the hotel ( Best Western Plus Elomaz) in Asaba from 26th to 29th May 2024. The first room they gave me was not clean, so I complained and they assigned me to another room which even though I slept there was substandard. So I went to speak to the Front Office Manager (Mr Uche Ezeh) who was very professional, and acted promptly to rectify the problems. Mr Ezeh, inspected the second room that was assigned to me and agreed that it was substandard, as he noted that the faucet (tap) was coming off hinge, the toilet was incessantly running water, some part of the wall was covered in some dark colour and there was paint on the carpet. Mr Ezeh apologised and was able to get me a suitable room which was clean and up to Elomaz's standard. I was impressed by Mr Ezeh's professionalism, and proactiveness in resolving the issues. At the end of my stay, I was a happy customer. Thanks to Mr Ezeh.

'Came back here after over six years, and obviously there were a lot of changes. Whilst the rates have more than doubled with some facility upgrade, the hotel remains amongst the top 4 in the city, despite the sprouting of several newer hotels all around Asaba. It still remains comfortable but certain refurbishment done were not appealing. Why those very black toilet bowls and shallow wash hand basins? (see photos) The buffet meals are fare though offerings/choices have decreased.

My stay was awesome. Staff members are friendly. Good internet. Rooms are spacious. I would definitely stay here again.

Everything