Hotel in zona Igreja de Nossa Sra. da Salvacao, Arruda Dos Vinhos

Il nostro appartamento era grande e confortevole, la vista era bella, l'equipaggio era professionale e gentile. Il colazione non era grande ma molto delizioso e abbastanza per noi, e è un prodotto locale (spazzo, pasticceria ecc.). Apprezziamo davvero questo hotel e lo consigliamo molto.

This is one to avoid, they do not provide milk or creamer for coffee in the room, after the first night you have to purchase any additional drinking water and when the temperature increases this can become a real issue. Arriving after a five hour flight there was only ham and cheese sandwiches on offer at the bare, I had to wait until 7:30 to order some food to the room, then at 8:20 I had to find out why the food had not arrived (salled, meat and cheese) so no cooking needed; the excuse was the lift was not working, I was on the first floor. When it finally arrived the salad was shriveled up leave some tomato and processed ham and cheese. The plate of cheeses and meats was two rolled up pieces of processed cheese cut up processed ham and a small amount of salomi. I sent it back and ordered the burger that was edible. I decided to try the restaurant and had stake that was recommended to have rare so I ordered it rare; rustic potatoes in herbs and salad; what I got was meat that was medium cooked and tough, boiled potatoes with no herbs and carrots that where mushy as if they had gone off before cooking instead of salad see photo. This seemed to have been a good hotel at one time as there are remnants of what it has been but seems to have hit hard times.

Appena rientrati da un soggiorno golfistico abbiamo soggiornato in questa struttura che dovrebbe essere un 5 stelle. Lontano da Lisbona e dai campi più importanti della zona ha camere spaziose e pulite ma non offre ciò che pubblicizzano. Mancanza di accapatoio e frigo bar vuoto abbinata ad un balconcino inesistente fanno di questo hotel un buon 4 stelle. Un solo ristorante funzionante appena discreto. Assolutamente VERGOGNOSA l'organizzazione golfistica: campo bello e impegnativo su delle belle colline ma assolutamente impraticabile da giocare a piedi. Mancanza di golf cart ci hanno impedito di poter giocare. Accoglienza al Pro shop inesistente . Un'unica ragazzina costretta a fare tutto. Assolutamente sconsigliato per il Golf. Totale assenza di assistenza, il poco personale (gentile) non supportato da un responsabile.

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

It’s been a long time since I was last in a youth hostel, and as a now 45 year old man there is probably a reason for this. Arriving late on the Tuesday night with fond memories of dorm parties and tequila slammers, I was greeted by what I initially thought was captain Jack Sparrow, but who actually transpired to be a very friendly chap who helped us to navigate the intricacies of the main entrance. Door buzzed, suitcases lifted up the stairs and ugh who let mum and dad in looks absorbed, we were handed our keys by a lovely member of the team alongside vouchers for two free shots. Enthusiastically we were informed that the bar was open until 1am that night, although we had missed the pub crawl for the evening. I’m flattered I guess, however we decided to give the shots a miss in favour of a nice sleep. Yup, Father Time catches up with us all… We had a private double with a shared bathroom, and although very small it was comfortable enough. The pillow has perhaps seen better days, but the A/C was a life saver! Spending the days walking around town and doing some gentle exploring, the nights were largely spent for myself at least in the bar area downstairs. It’s a small but perfectly functional area, and in all honesty wasn’t the screaming mess of teenagers away from home for the first time that I had been expecting. At 3 euros a pint I was certainly very happy to sit and read whilst various cool young things did their thing in the background. Declining participation in the pub crawl for a second time, I was tempted with the tapas tasting but plans for the night changed due to friends arriving a day early and diner reservations being made. From a comfort point of view, our bathroom was shared between three double rooms I believe on the third floor, and this was never an issue. I attribute this to the fact that we were likely on very different schedules with us going out for the day and back for the night, as opposed to the perhaps more night based activities of our fellow residents. Bedroom like I said small, but hey, who cares, we weren’t here to sit in a room all day. The breakfast was absolutely fine, and for 5 euros a day you really cannot complain. All in all very happy with my stay, though peeking into an open dorm room one day my god I wouldn’t have survived the week unless you could take 25 years off me! Good job though overall Sant Jordi, and I’d certainly consider staying again - safe, friendly and somewhere I’m sure 20 year old me would have had a blast!

Lovely looking new hotel, clean and nicely designed. Baby cots provided are beautiful and the kids toiletries kit is so cute! The river view rooms are definitely the ones to go for, do not book the Deluxe Suite as you will pay premium and not get the beautiful view shown on the marketing pictures. Neither will you have any balcony to speak of, but instead a tiny ledge with no space for outdoor furniture and with the door that gets stuck and is really hard to open. The pictures online on the room types are misleading as they show both the view and lovely balcony with outdoor seating to enjoy it from. There is a lovely pod coffee machine, however after you use the first 2 pods you need to pay €1 per each pod. There’s lots of other little things too which I’m not going to into detail, like breakfast not ready at advertised time, room not cleaned properly with bins not emptied, rooftop bar barely being open etc. It’s a shame as I really wanted to like this hotel as we have just moved to the area and was hoping to find a good place to recommend to visitors, but unless these teething problems are sorted out I would be hesitant to.

Pur non essendo nel centro storico, lo stesso è raggiungibile facilmente con il metrò la cui stazione è a pochi passi. Le camere sono spaziose, pulite, altrettanto dicasi del bagno che, finalmente, ha una docce spaziosa. Avevamo compreso la prima colazione, a buffet, questa nella normalità. Nonostante i 18 piano dell'hotel non c'era confusione e l'attesa degli ascensori non era lunga. Personale cortese. Due pecche, forse: il frigorifero in camera era sottochiave e il televisore, nonostante i 103 canali, non ne aveva nessuno in Italiano.