AC Hotel by Marriott Palacio de Santa Ana

De las peores experiencias del mundo y no por la cadena si no por este establecimiento que como no tienen clientes ni tienen la atención de anular la reserva habiéndola echa por error 4 noches en el mismo día en vez de 4 noches seguidas,en fin es bochornoso que se les llamará 3 meses antes de la fecha y te dijeran que no podían cambiar ni hacer nada llamando como digo ni minutos después de realizar el pago jamás me había pasado nos hospedamos en hoteles de 5 estrellas por esta clase de situaciones te ayuden y como ese establecimiento lo unico que tiene que tener es el nombre pues aprovechan a vender vender vender las habitaciones al precio que sea con tal de no perder objetivos pierden son clientes es horrible la experiencia ya privaprovechare para dejar mi comentario también en la cadena a la vuelta a eeuu.

We stayed two nights to visit Valladolid again. The hotel is far from the center, but we had a rental car so we inquired at the front desk and they told us where to park. The staff is very nice and helpful, especially the young lady at the front desk. She always had the same happy friendly attitude. The hotel looks very nice and is in a nice residential location. There is a large parking area and they also let us know that they have an underground parking. No charge for parking. The room was very comfortable. The bathroom was clean and very nice. It has the typical AC small colorful tiles. Breakfast was very good. You have a buffet and can also order hot plates. The churros and hot chocolate can be ordered, they are delicious. We enjoyed our stay, but we will probably stay in the center next time so we're within walking distance.

I find it hard to associate this hotel as part of the Marriot group. Our one night experience was terrible to say the least . I’ll start with the room . 1. So hot that the air conditioning , not working so couldn’t reduce the temperature 2. The shower gel dispenser was empty 3. TV wouldn’t work 4. Wallpaper coming off all around the room 5. Bed uncomfortable and creaky any movement by one woke the other. Restruant 1. Service for drinks was really poor both before and during the meal 2. Couldn’t provide cocktails as per menu 3. Restruant not available due to a function the following day so not what we expected . 4. Waited 45 mins for dinner plates to be removed and left in the end as we were not asked if we required a dessert . 5. Understaffed hence lack of attention . 6. Breakfast , we ordered eggs Benedict and when they arrived both were stone cold and inedible . 7. The buffet bar also had cold dry sandwiches on offer , if you dared that is . So all in all not a good representation for a Marriot hotel

We stayed here on our way to Madrid. We were giving the suite and it was very nice with everything new and modern. However the outlets were placed in weird places and absent in the places were needed such as end tables. Breakfast was one of the best we had so far in Spain. The location does not offer much in terms of walking just tow houses

Looking at the photos one expects the hotel to be in a meadow, however it is in a busy suburb of Valladolid near a huge shopping center. Don't know when they took the pictures but the area is very different from the photos, and although it is very convenient to the highway the GPS takes you around and around, so not very easy to find, specially since you are looking for a bucolic setting. The rooms are spacious and so are the bathrooms but the first room we were offered had a bad odor so we changed to another room and this one had a bad smell as well, although not as bad as the first one. It smelled like sewage but the smell did not came from the bathrooms. Strange. The rooms are dark, the public areas are dark, everything is dark. The only bright spot is their service;the staff is very helpful and pleasant.

My wife and I came to the city to company our daughter for her school exchange. Although the hotel is not in the Valladolid center, it was really easy to get to downtown and to the university residences. Th staff at the AC Hotel Palacio de Santa Ana always were with an smile and ready to help in everything required,