Sheraton Pentagon City

Great place , friendly staff and perfect location 🥰

It was a last minute booking for me as my flight arrival was delayed and I missed the last bus from Washington DC to my home miles away. I was pleasantly surprised I could get into such a great hotel at a decent price. The room is excellent and spacious with a king size bed, a couch, fridge and all the usual stuff. The highlight was desk with multiple power outlets in the middle of the desk so one can change the laptop, multiple phones etc without having to worry about tripping over cables on the floor. The bed is comfortable and the room is very quiet.  The reception staff was extremely helpful. I requested for a late check out time and they checked room situation and gave me 2 hours which was great. Great experience and I will definitely stay again.

The shuttle driver to the airport was the highlight of this stay, which, as a Sheraton, should not be the expectation. The desk staff were pleasant enough, but when leaving the lobby to cross the driveway to the second building where the room was located, we saw the most ridiculous situation I have ever encountered at a hotel or even MOTEL. The entry was a split level, ten or so steps up or down without any ramp or elevator. Seeing as the clerk saw we were traveling internationally and had three massive and heavy suitcases, placement in that location was inconvenient at best. If I had not had my son present, there is no way that I could have lifted the luggage to arrive at the room. This does not even take into account someone with mobility concerns. The restaurant staff were courteous enough, but prices were insanely elevated. Vending machines were scarce and had different offerings in the main building and the satellite building. For example, my building had empty snack machines and the main building had soda machines and ice machines with no prices noted, and when a card was used, the soda was 4.00. All in all, would NOT recommend whatsoever. The poorest Sheraton I have ever stayed at. Unfortunately, I had told my family that Sheraton was considered a good hotel chain. No longer true if this is a representation. Sewage leaking in the parking garage with caution tape all around was just icing on the cake.