Paradise Beach Hotel

Booked to stay here through LoveHolidays - and was careful to choose accommodation based on the provision of air conditioning. What the booking agent didn't make clear was that there is a charge of 10 Euros per day when you arrive at this hotel - 140 Euros on top of what we'd already paid for our two-week holiday. Add to this a local tax of 5 Euros per day, and we had to pay more than 200 Euros to reception on our arrival. Not impressed! The rooms are comfortable enough - again the hotel charges extra for a room with a sea view, so they're adding to the price every chance they get. The bathroom has a shower over the bath, but this is not fixed to the wall so you have to hold the shower head over yourself. The breakfast is basic. Cold meats, cheeses and breads. The supposed "hot" food consists of mini hot dogs and tiny cut up pieces of omelette. But these are left to go cold in stainless steel trays, which do nothing to keep them warmed up. There is no variety - the same stuff every day. Despite paying for bed and breakfast, we started going out for breakfast by the second week. The owner/manager of the place is a piece of work. She sits in the poolside bar (where breakfast is served) vaping away and talking on her phone, glaring at the staff and guests. The entire restaurant was left open-mouthed one morning when she stormed out to the poolside to yell at a guest for moving a couple of cushions from one sunbed to another. I don't know if that was breaking a rule, but customer service is obviously overlooked at this place, as the manager's shouting made everyone at breakfast turn to see what was going on - leaving the poor guest (a woman in her 50s) red-faced and almost in tears, pleading with the owner/manager to stop shouting at her. Despite signs saying it wasn't allowed, guests regularly reserved sunbeds with their towels, and brought takeaway food to the poolside. So I can't imagine the woman was guilty of anything which deserved that extreme reaction. This hotel is almost at the end of a busy road at the far side of Argassi. There are many others which are closer to the town with friendlier staff and more comfortable accommodation. I would go back to Zante and stay in this resort - but I'll be giving this hotel a wide berth.

Just home from a stay here with my partner and witnessed the rudest behaviour from one of the managers, which means I wouldn't go back. People were still finishing breakfast one morning when this woman stormed out of the poolside snack bar and shouted across the pool area to a poor lady to "put back" some cushions she'd moved from one (unoccupied) sunbed to another. Everyone was looking and the poor guest had to ask her to stop yelling. Despite signs outlining pool etiquette (including not to leave towels on sunbeds) everyone pretty much does what they like at this place. So this poor guest was bewildered and a little tearful and humiliated when I spoke to her later. She had a back complaint so had just wanted a cushion on her sunbed which was in the shade. I've never witnessed such terrible customer service in my life, screaming like a banshee at a paying guest! The hotel is pretty average. It benefits from a beachfront location and the rest of the staff are nice enough. But this woman manager needs a lesson in manners and i wouldn't give the place my money again based on her behaviour.