Hotel in zona monasterio santa catalina, Arequipa

Family of four (50, 49, 16 and 14 YO) stayed 12/29/23 - 1/4/24 The location is perfect! Directly on Plaza de Armas, adjacent to the cathedral, the hotel has a view of the plaza from the fifth-floor balcony and the second-floor restaurant. We had one room on the fifth floor and one on the third. The rooms were nice, comfortable, and very clean. We looked at the Casa Andina Premium - the building certainly looked nicer but the location is not nearly as good. The location was too good to pass up. Food at the hotel's restaurant (LaPlaza) was great. Excellent breakfast which was included with the stay, and we ate dinner there twice. So nice eating outside on the patio with a view of the Plaza. I would have given it five stars except for two negative experiences: One - we arranged a shuttle from the airport with the hotel (Ashley Guzman contact), in advance that never showed up. I confirmed with the hotel the day before our travel. It turned out to be relatively easy to order an Uber while at the airport, but by that time we had already waited 45min. When traveling on family trips to new cities I like to order a shuttle ahead of time. I don't feel like waiting and/or negotiating with taxi services with a big family after a long flight, and Uber tends to be spotty in smaller foreign cities. I tried calling and emailing the hotel while waiting for the ride but couldn't get through and they didn't respond to emails. For some reason Uber drivers in Arequipa cancel trips often, i had three cancel at the airport before one finally accepted. Two - I made dinner reservations through the hotel at Alma (Casa Andina Premium restaurant) for New Years Eve two weeks in advance. I confirmed multiple times (Paolo Rodriguez contact), including the day we checked in, 12/29, as I was concerned about not having reservations for New Year's eve. When the time came we got dressed up, walked over to Casa Andina Premium and of course, they had no record of our reservation and couldn't accommodate us. It was quite frustrating since it was New Year's and we had no backup plan. However, putting the experiences into the context of our broader experience in Arequipa it is not surprising. Arequipa is not as tourist-friendly as Lima, which is what attracted us to it in the first place, and reservations just don't seem to be common in the city.

Splendido hotel. Posizione ottima poiché a pochi passi dal centro. Stanze carine, niente di eccezionale ma assolutamente non sporche. Colazione veramente ottima, abbondante e sono possibili diverse scelte, dalla frutta, a yogurt, the, latte, panini o colazione salata. Il personale è la parte migliore: super disponibili e sempre gentili, davvero molto dolci Unica pecca è l'insonorizzazione un po' carente: dalle stanze si sente tutto ciò che accade nell'atrio. Nonostante ciò non mi sento di dare meno di 5 stelle, merito del personale !

L'hotel è completamente nuovo, sembra elegante e è ben situato. Il servizio è stato molto amichevole e utile; abbiamo avuto un tour che è iniziato alle 3:00 del mattino e il personale della ricezione ha offerto una accatadine attive take-away colazione. E poi erano anche alle tre per noi alla reception, ma purtroppo non avevamo acqua calda al lavabo, e l'acqua non era corretta.

設備はシンプルだがスタッフの温かい対応で好感度アップ！庭で飼っているアルパカの赤ちゃんには癒されます♪