Hotel in zona Galería Comercial Ormeño, Arequipa

Family of four (50, 49, 16 and 14 YO) stayed 12/29/23 - 1/4/24 The location is perfect! Directly on Plaza de Armas, adjacent to the cathedral, the hotel has a view of the plaza from the fifth-floor balcony and the second-floor restaurant. We had one room on the fifth floor and one on the third. The rooms were nice, comfortable, and very clean. We looked at the Casa Andina Premium - the building certainly looked nicer but the location is not nearly as good. The location was too good to pass up. Food at the hotel's restaurant (LaPlaza) was great. Excellent breakfast which was included with the stay, and we ate dinner there twice. So nice eating outside on the patio with a view of the Plaza. I would have given it five stars except for two negative experiences: One - we arranged a shuttle from the airport with the hotel (Ashley Guzman contact), in advance that never showed up. I confirmed with the hotel the day before our travel. It turned out to be relatively easy to order an Uber while at the airport, but by that time we had already waited 45min. When traveling on family trips to new cities I like to order a shuttle ahead of time. I don't feel like waiting and/or negotiating with taxi services with a big family after a long flight, and Uber tends to be spotty in smaller foreign cities. I tried calling and emailing the hotel while waiting for the ride but couldn't get through and they didn't respond to emails. For some reason Uber drivers in Arequipa cancel trips often, i had three cancel at the airport before one finally accepted. Two - I made dinner reservations through the hotel at Alma (Casa Andina Premium restaurant) for New Years Eve two weeks in advance. I confirmed multiple times (Paolo Rodriguez contact), including the day we checked in, 12/29, as I was concerned about not having reservations for New Year's eve. When the time came we got dressed up, walked over to Casa Andina Premium and of course, they had no record of our reservation and couldn't accommodate us. It was quite frustrating since it was New Year's and we had no backup plan. However, putting the experiences into the context of our broader experience in Arequipa it is not surprising. Arequipa is not as tourist-friendly as Lima, which is what attracted us to it in the first place, and reservations just don't seem to be common in the city.

Splendido hotel. Posizione ottima poiché a pochi passi dal centro. Stanze carine, niente di eccezionale ma assolutamente non sporche. Colazione veramente ottima, abbondante e sono possibili diverse scelte, dalla frutta, a yogurt, the, latte, panini o colazione salata. Il personale è la parte migliore: super disponibili e sempre gentili, davvero molto dolci Unica pecca è l'insonorizzazione un po' carente: dalle stanze si sente tutto ciò che accade nell'atrio. Nonostante ciò non mi sento di dare meno di 5 stelle, merito del personale !

The Villa Elisa is an absolute haven of tranquility a short 10 minute walk from the busy centre of Arequipa. My husband I stayed here for 4 nights with a trip to Colca Canyon in the middle. The breakfast was the best that we had in Peru. A wide selection of of top quality ingredients with a plentiful supply of coffee and teas. Such a delight to have breakfast and watch the humming birds in the garden. Our ground floor room had a small patio area where us was lovely to rest after a busy day exploring Arequipa and there were also seats around the garden to take advantage of the sun and shade. The outside area enhanced by a perfect small pool. The rooms were very comfortable with plenty of hot water, fluffy towels, hair dryer and most importantly of all a very comfortable bed. We had an overnight trip to Colca Canyon in the middle of our stay and the hotel were happy for us to leave our things in pour room until we returned and also provided a breakfast bag for us as we had an early start. Whilst the hotel is beautiful, what really makes the Villa Elisa stand out is it’s staff. They go out of their way to ensure that your stay with them is perfect. We would definitely recommend a stay at Villa Elisa

L'hotel è ben situato per l'aeroporto e il centro della città. Un viaggio di taxi di dieci minuti al principale costo quadrato 10 sol. Il personale è sorprendente. Sono benvenuti e amichevole. L'hotel è molto pulito e ben arredate, con un ristorante e un bar molto buoni. Il cibo era molto cibo per tutta la nostra permanenza. La nostra camera era grande con vista sulle montagne. Ha un grande comodo letto e una bagno molto pulita con acqua complimentare e un kit vanità. La stanza ha una macchina da caffè, una cassaforte e una buona dimensione. L'hotel dispone di un bagno che si può prenotare in anticipo. Abbiamo avuto un soggiorno molto confortevole e consigliere questo hotel.