Hotel in zona Mirador Ita＇o Areguá, Aregua

I arrived on 12 th of march after flying over from europe. I spent the day exchanging money, had a tour around Asuncion, had dinner, and afterwards I just wanted to sleep. But sleeping is a no go in this hotel, because there is this bar Acuarela on the top, where the swimming pool is. And they play music so load, that the walls are shaking. I went up there to complain, but the music up there is so load, that you have to stick the finger in yout ears, and nobody understands you or wants to understand you anyway. I was really, really tired, but the basses were too loud. I tried to relax, but how can you relax with basses imitating fast heart beats. I hoped the music would stop at 12.00 o clock, but it did not. Then I hoped it would stop at 1.00 o clock, but it did not. Then I hoped, it would stop at 3 o clock, but the music went on and on even harder than before. The discjockey probably is deaf. At 5 o clock I finally gave up hope, and got up, as I had to leave the hotel at 8 o clock anyway. Eventually I went down to have breakfast, where the next disappointment waited for me: No breakfast buffet at all, but just one waiter, you have to wait for. Eventually he finds the time to ask you what kind of coffee you want. And then you have to wait again, and all you get is a very small breakfast ( 1 small croissant, 1 slice of cheese, 1 slice of ham, jam and your coffee). Conclusion: Go somewhere else if you want to enjoy a good night s sleep. Avoid this hotel as it is not a hotel but a discothec.

Ottimo servizio, grandi camere, e molto gentile e professionista dipendente, mi hanno dato un fine settimana perfetto per il nostro anniversario. Hanno fornito ogni richiesta e ogni indagine che abbiamo avuto con cordiale cordiale e che hanno fatto molto e più per rendere la migliore esperienza possibile.

Let me start with the pros about this hotel. It is in a very good and secure location near restaurants and shopping. The rooms are spacious and clean and the beds are very comfortable. The staff is friendly and accommodating. There is a nice swimming pool on the top floor and a fairly well-equipped gym as well. There is a spa where you can get a good massage for a reasonable price. The hotel restaurant, Tacuare’e, serves excellent food and the service is top notch. The breakfasts have a fairly good selection of food, but it literally never changes. It is the same thing every day. It would have been nice to have a change since we were there for three weeks. The coffee is awful and you are charged extra for cappuccino, etc. Now let me talk a little about some of the cons. This is what I would call a minimalist hotel and I really should write minimalist in capital letters. The lobby is plain and boring and the rest of the hotel follows its example. The walls are white and literally devoid of any color or decorations of any kind – no pictures, nothing. That goes for the rooms as well. There is nowhere comfortable to sit in the lobby either. They have what looks like oversized mattresses that rest on the floor and are up against the wall, but there are no back rests. They look cheap and believe me, they are uncomfortable. Speaking of uncomfortable, the rooms have very little in the way of furniture – a small desk with a chair and another chair that is not only hard, but extremely uncomfortable. The closets are small with very little shelf space and there were only 4 clothes hangers. There were no drawers to store clothing. There was nowhere to place luggage and we came with a lot. Although the bathroom was clean, it smelled. It was the first thing we noticed each time we came into our room. Although the hotel tries to be accommodating, it needs significant improvement. We often had to ask multiple times for things we needed before they finally appeared in our room: extra hangers, something to put our luggage on, etc. Housekeeping was often slow and our room was not cleaned two times during our stay. And finally, according to the rules for 4-star hotels, one bottle of water per guest should be provided free of charge. The only water was in the minibar and we were charged for it. Although we enjoyed our stay at the hotel, we probably won’t be going back. There are other more attractive options in the area.

Alloggi spaziosi e rustici, molto confortevole per la famiglia, vari ambienti suggeriscono per le riunioni familiari che non siamo nemmeno abituati ad usare, mobili delle camere poco pratiche, I vestiti non chiudevano senza chiave e cadevano dalla porta per tutta l'ora oltre a una maggiore necessità di manutenzione, il doccia in una delle camere gocciolava e non faceva il bagno. Il punto negativo è che la struttura per il caffè non ci ha risposto bene, mancando la ricambio dei cibi e soprattutto delle lavastoviglie, suggerisco di aumentare il numero di tazze e piatti, poiché i funzionari rimangono tutto il tempo lavando oltre lo spazio tra le Tavoli essere molto piccolo. Punto positivo, cordiale squadra di ricezione, tutti molto simpatici e prestabiliti.

El hotel es comodo, accesible, el servicio es muy bueno, el buffete esta bien, el servicio es excelente la atencion siempre es amable. Las habitaciones son basicas, sencillas, suficientes, relacion costo beneficio es muy superior el beneficio. La comida y el servicio a cuartos es muy buena, los tragos bien preparados El servicio de restaurante y de desayuno, siempre con una sonrisa Graciela y Milagros muy atentas

Cuando hablo de atención al cliente en mis clases o mis consultorías, me refiero a estas cosas Comienzo por decirte que me hospedé en Asunción desde el 4 al 6 de abril El dia 5 fui a desayunar y dentro de las opciones disponible había un plato que me llamó la atención: unas albondigas. Las probé y realmente estaban exquisitas (se parecían a las que me hacía mi madre cuando era pequeño, hoy tengo 66 años ya). Cuando se acabaron una señorita se encargó de reemplazarlas por otra fuente y cuando pasé junto a ella cuando lo hacía, la felicité por el sabor y la calidad de las albóndigas. Lo cual agradeció. Al día siguiente me volví a dirigir a desayunar deseoso de seguir degustando las albóndigas pero para mi sorpresa no había (el hotel cambia el menú periódicamente). De todos modos todo el desayuno estuvo exquisito, claro. Cuando me retiré, al pasar por el lobby, estaba la señorita del dia anterior junto con la recepcionista y le comenté que no había podido repetir las albóndigas porque no estaban disponibles. Ella se excusó y me explicó lo de la rotación del menú y me dijo, con una sonrisa, que seguramente en mi próxima estadía podría volver a comerlas. Salí a hacer mis cosas y volví para almorzar en el hotel previo a mi check out. Elegí un plato para hacerlo. Estaba almorzando cuando se me acerca el mesero con un plato y con una sonrisa me dice ”Señor, esto es cortesía del hotel y de la chef”. Agradecí y miré de qué se trataba no sin cierta sorpresa, dado que tampoco soy cliente habitual como para merecer esa atención. ¿Qué había en el plato?: Sí, mis albondigas!!! La señorita que he mencionado en varias oportunidades, era la chef de nombre GUADALUPE AGUILAR, quien con una sonrisa me miraba detrás de la barra y luego volvió a sus quehaceres. ¡Me quedé con la boca abierta!!! Felicito a Guadalupe por su gesto, felicito al Hotel por confiar en personas como ella. No tengas dudas que esa experiencia la comentaré en todos los ámbitos en los que tenga oportunidad, ya sea en mi círculo de conocidos, en mis clases de la universidad, en mis conferencias, en charlas con mis clientes y seguramente también en mi blog como un gran ejemplo de lo que significa la atención al cliente. Si en el mundo hubiera muchas más personas como Guadalupe Aguilar, no tengo dudas que sería un mejor lugar para vivir. Me parece que es una historia que merece llegar a tus oídos. Porque no es casual que la gente tenga esa actitud. Alguien le seleccionó, alguien quizás le habló sobre cómo lograr sacarle una sonrisa al corazón del cliente y todos merecen mi reconocimiento y felicitaciones. es el correo que le envié al Gerente General del Hotel Aloft de Asunción del Paraguay por una experiencia que tuve en el hotel fue una experiencia increíble, y eso que uno se llena la boca hablando de esto.. pero vivirlo (y recibirlo) es distinto

Abbiamo trascorso due giorni qui dopo una settimana in campagna. Siamo stati riconosciuti come Spire Elite e aggiornati al #601 come ho chiesto perché ha una vista sul fiume. La stanza era senza spot, comoda, grande tubo con una passeggiata in doccia. Una vasta selezione di canali sulla TV. Piscina grande a cinque. L'acqua era fredda ma pulita. Il salone del club è chiuso, quindi il colazione era nel salone di livello stradale e l'ora felice. Pochi ospiti a causa della quarantena. Aureliano ci ha controllati e le altre signore alla reception sono sempre utili, consiglierei questo hotel a chiunque e restiamo qui quando torneremo.