Hotel in zona Poças de Malhom, Arcos de Valdevez

Ottima posizione, servizio, assistenza e attenzione sia alla reception che al ristorante. Buona organizzazione per non avere problemi di mancanza di tavoli per il colazione. Colazione eccellente. Esperienza senza dubbio da ripetere e da consigliare.

La camera, il colazione, il personale, il bagno. L'unica cosa che vi chiedo di cambiare per la prossima volta è la mancanza di posti per appendere le diverse tovaglie nel bagno. I due ”dot” come le manette hanno fatto più senso per usare i vestiti da bagno, ma questo è il caso che dovevano essere usati per i vestiti e per le tovaglie che si asciugavano a mano. Per le tovaglie sarebbe molto più che avere una barra orizzontale piuttosto che quelle dot. E per la tovagliola non c'era posto per noi per colpirlo. Dovremmo ricorrere al tubo di immersione sotto il tubo stesso e, poiché era un tubo breve, non sarebbe mai asciutto. Mi dispiace per il rattino di tovagliola, ma questa è l'unica critica che ho.

We were in awe of this home. So much to explore and so much history! Loved the thick granite walls and original wooden doors/shutters with hardware, antiques and displays everywhere, beautiful view, and even a pool. It is situated in a quaint little area by a church and you can easily walk down to the river. The area around Ponte da Barca is absolutely beautiful and fun to explore. The hosts are very friendly and offered a lovely breakfast.

We picked this location as we were going to a music festival nearby and taking odd days to explore the area…in between we were hoping to chill by the pool. How disappointed were. The plastic tree that greets you in the reception, is a pretty good representation of what you are going to get…Fake, this place is soulless and fake, but what makes it worse, it’s “tired fake”. From the dirty grubby carpets and chairs, black scuff marks on the once clean white walls and the cheap Italian style melamine furniture now chipped exposing its self for what it really is .. cheap coated chipboard. The first night we booked a table for dinner, on our way out we thought we’d have a drink in the bar first. The bar was empty of customers and bar staff so we made our way to the restaurant. The food was so bad it was comical. The tenderloin I ordered was so tough it should have been served with a chainsaw on the side. Breakfast the next morning was the same odd, awkward experience. But one thing we did realise they were actually other people staying at the hotel, not couples as you’d expect in a spa hotel but large families with lots of kids. We made our way out for the day. On our return we thought we we have a few hours buy the pool, .not possible, the pool was full of screaming children. So next option, sit on the balcony with a drink.. the balcony walls had black mold on them and the wooden deck was almost rotten and didn’t feel safe. Anyway below you had more screaming kids playing ball games. The 2nd morning we woke up and noticed that the 2 coffee pods that we had on the first morning hadn’t been replaced, I asked at reception on the way out and was told I need to pay an extra 1€ per pod after the first night.? Also the shower gel and shampoo were not replenished after the 3rd day I had to go to reception again and ask for them. I could go on… basically this place made us miserable, so miserable we changed our flight home at extra cost and checked out 2 days earlier than we were booked in for, losing the money for those last 2 nights. I would not recommend staying here.