Hotel in zona Thiers Jetty, Arcachon

was in contact with the hotel when I did the booking, and before our arrival, regarding some questions. As a frequent traveler, both privately and for business, I prioritize a healthy indoor environment, which for me also includes avoiding hotels that are polluting the indoor environment with scented cleaning detergent and/or ”air fresheners” etc. Best Western Arcachon Le Port replied that they only use nonscented products for cleaning the rooms, and no ”air fresheners” is used. Upon arrival, this was 100% confirmed, and it met our expectations. We got two bright and clean rooms. Both rooms had small balconies. The hotel offers a good breakfast which, we also enjoyed a lot. During our 4 day stay, we also had the pleasure of using the rooftop bar at the hotel, which offers a nice view over Arcachon. The hotel is located in a nice quiet area, approximately 1 km from Plage D´Arcachon a beautiful sandy beach. On behalf of the entire family, I can give my warmest recommendation of Best Wester Arcachon Le Port. And if we are again in the area of Arcachon, we will for sure book a stay at Best Western Le Porte

This was the second time we have stayed at Les Bains d’Arguin. We has specifically asked not to be in a certain room which we had last year. We had booked an Executive room with a view of the Bassin. Please note all these rooms look onto the car park with a very limited view of the Bassin if you are standing right out on the small balcony. Last year our room overlooked the bins and staff entrance to the kitchen. Once we checked in and were given our keys, we discovered that we had exactly the same room as the previous year and I went back to Reception to ask to change room. We had specifically asked not to be in that room and having booked 3 months earlier they had certainly had prior warning. The Receptionist said there was nothing she could do for 5 days until a large group checked out. I complained that it wasn’t good enough and it was our second visit to the Hotel. So we had to stick with this awful, dark room and the smell of the bins wafting up every time we opened the balcony doors. The rooms are very tired and would need some investment. The shower door leaked as it had done the year before. You are given paper cups instead of glasses. The bath robes were very worn and had seen better days. The Staff in the Thalasso were not very welcoming either and it seemed like we were bothering them when trying to book some treatments. I managed to book a couple of treatments but found them very average. Both of the treatments were carried out by staff who had only been there a few months and I found them quite inexperienced. My cuticles are still recovering from the manicure I had. The Thalasso centre itself is quite nice and the indoor pool is very nice. The outdoor pool was very cold and it is always difficult to find a sun bed. Guests fight over them and people are constantly on the move between treatments. We had booked half board and the breakfast is passable, nothing special. I however did enjoy the evening meals and I think this is the highlight of this hotel. The meals are well balanced and enjoyable. The Staff in the Restaurant are probably the nicest in the whole of the Hotel. We did ask one evening why the service was taking so long and we were told as the Hotel was full it would be like this for the next 15 days! The French lack of Customer Service does make me laugh at times. Luckily the hotel is situated 400m from a very nice beach. The centre of Arcachon is quite a walk away but always a joy to visit. We also really liked La Mouette which is the next beach and town up from the hotel. I wouldn’t recommend this hotel and would never go back to it. It is no way a 4 star hotel. I would give it a very low 3 stars. They really need to invest in the upkeep of the hotel and in staff Customer training. Although I love this area of France, I wouldn’t want to be disappointed again and not enjoy my well earned holiday. I absolutely hate feeling stressed on holiday and having to fight for what I feel I have paid for.

Lovely reception staff. Good location with great supermarket next door and few restaurants very close. New-ish hotel but only one lift? Rooms really well appointed but shower very badly designed and whole floor gets very wet. No spare pillows in room, which were provided on request. Breakfast was a bit poor - at 9am a lot had run out and there’s little choice to start with, and re-stocking was non existent. Only one coffee machine working. One lady working who needs some hygiene training as using the same dry cloth to wipe tables, seats and her hands is unacceptable. But we would stay again.

Ottimo hotel e ottima accoglienza. Colazione perfetta, c'è quantità e una scelta molto apprezzata. Le dotazioni sono molto apprezzabili. Un leclerc proprio accanto all'hotel, così come altri negozi e ristoranti....

Dopo aver soggiornato qui per qualche giorno, posso solo descrivere l'hotel come media al meglio. Prima descrivere i positivi: personale amichevole, codici per le porte che non significano alcuna preoccupazione per le carte chiave perse, e parcheggio gratuito. Per il resto.... Avevamo una camera più, ma non c'era niente di più su di loro, eccetto la macchina Nespresso, che ci sono state date 3 capsule per 3 notti di soggiorno tra noi due, e, naturalmente, il fatto che ci sono state date una tovagliola extra e un asciugacapelli. Dimensione saggio la stanza era più piccola di quanto mi aspettavo per qualcosa descritto come una stanza più grande, ma aveva tutte le strutture necessarie, tra cui da qualche parte per appendere vestiti e una doccia. L'aria condizionata annunciata è arrivata per un minuto ogni 30 minuti e mentre c'era un termostat nella stanza, l'unità non poteva essere controllata da noi per farla esplodere costantemente o abbastanza freddo, portandoci a essere troppo caldi per tutta la permanenza, Anche in aprile, questo comporta una scarsa qualità del sonno, ma con la finestra aperta si può dormire dolcemente dal rumore costante dell'autostrada. Il letto è il tipico europeo molto forte, ma sul positivo il letto doppio era in realtà un doppio e non troppo singolo spinto insieme. La colazione era 10.95€ per persona al giorno che per il colazione continentale sembrava astuta, ma ci sono molti caffè e biscotti in una corta auto che servono buone scelte di caffè e cibo per il colazione più economico. È stata la nostra prima esperienza di hotel b&b e, in tutta onestà, sarà la nostra ultima. Anche se l'opzione è stata la più economica nella zona, c'è stata una buona ragione per questo. Personalmente avevamo saputo del livello dell'hotel più prima di prenotare avrei pagato più per un alloggio più confortevole con condotta aerostatica controllabile e un letto più morbido.

We read about this hotel in the Telegraph Travel supplement and chose to stay here after four days in Bordeaux. We arrived by bus and although early, our room was almost ready so we were warmly welcomed and had a drink on the terrace before being shown to our room, bags already delivered. It was an oasis of peace and calm -we enjoyed the pool very much. We chose to dine at one of the local fish shacks, L' Esquirey, delicious fresh fish. Breakfast on the terrace was beautifully served, nice options. A larger pot of coffee would have been welcomed by my other half. We left in good time to catch the bus but if this is your plan take note on market day the bus stop moves and sadly by the time we located it ahead the driver sailed past us & the next one was three hours later meaning we'd miss our connecting train. Getting a taxi in this town was a challenge but eventually we managed. I guess most guests will be travelling to this hotel by car but if not it's worth the hotel staff being aware of that little detail which made our departure from Andernos les Bains rather frustrating. Beautiful hotel, thoroughly recommend.