Résidence premium Les Terrasses d'Hélios Pierre & Vacances

We had a lovely stay in the 2 bedroom apartment on the top floor of the residence. We picked a Mountain View and it was a stunning view over the mountains! The sofa bed in the apartment was very large and comfortable and so were the beds. Very bijou kitchen but was fine if not cooking much. Could have benefited from an oven. Had a Spar supermarket below but limited choice and quite expensive. Could have helped if the residence had its own bar and restaurant. Not sure it felt like a five star rated hotel. The area itself in April wasn’t brilliant for ski in ski out but I expect much better in peak season. We managed to ski out but not back as this lift was closed. The free shuttle bus was on time but was absolutely crammed full of people, even to the point you couldn’t get on when returning from the slopes to the hotel. A good 10-15 min walk into the main area of Flaine. We found it to be a little disappointing for places to eat or bars to have a drink. We ended up at the Rockypop hotel every evening for a drink. Not great for Apre ski if that is what you are after Or gourmet dining. Very limited choice.

Unacceptable for a 5 star property Dear Pierre & Vacances Customer Service, I am writing to reiterate my disappointment and provide further crucial details regarding my recent stay at Résidence premium Les Terrasses d'Hélios from March 17th to March 21st, 2025. This was my third reservation at this hotel, as I have always appreciated the Grand Massif area and have had positive experiences at your establishment in the past. My booking was made in advance. Upon arrival on March 17th, I was informed that my room was not yet ready, which I understood. However, upon entering the apartment after receiving notification, I was immediately struck by a very strong and unpleasant odor of fish and other food emanating from the lounge area. Further inspection revealed a running dishwasher containing dirty cutlery and plates. Additionally, the cutlery and plates in the kitchen cupboards also had a noticeable smell of fish. The pervasive odor in the lounge was so severe that it rendered the space unusable. Throughout my four-night stay, I was unable to sit or relax in the lounge due to the offensive smell. I reported this issue to the reception desk and spoke with the manager. While he did offer an alternative room the following evening (my third day), this room was located on the second floor, lacked the pleasant views I had in my original room, and was smaller in size. For these reasons, and due to the disruption of moving so late into my short break, I declined this offer. As I was traveling alone on this occasion, hoping

Beautiful setting, quiet, ski in/ski out access was great. Wonderful facilities to enjoy after a day on the slopes - pool, jacuzzi, sauna and steam. Handy on site shop which had everything we needed for a week of self catering. Friendly and helpful staff.

We stayed at the hotel for a week in December, and it was the perfect family location, offering ski-in and ski-out convenience. The swimming pool and sauna were an extra bonus after a whole day on the slope. The staff was absolutely amazing, going the extra mile to find us a better room with a perfect mountain view. We will definitely be back! Thank you.

Great self catering hotel. Stayed in a 2 bed Mountain View apartment which was lovely. Could ski and out or get the bus and lift into centre. Can order pastries for breakfast for next day. Ski passes required for ski and out which can work out expensive if only using beginner slopes. Restaurant lovely, ski hire shop on site very convenient. Town easy to navigate after a couple of days. Perfect for beginners. plenty of blue runs which are on the more difficult ens of the spectrum. we had great conditions over new year but was very busy

We went in Feb 2022 but can’t select that date The apartment was nice , ski in and out is easy, ski hire shop and spa are all in the same building and pool is excellent which makes things easy , we have stayed at the sister apartments close by but these are better and worth the extra money . I don’t think they are big enough for four people .. Flaine is a good ski resort for beginners and intermediates