Literally the worst 5 start hotel/resort I stayed in. Not sure if it is due to Covid-19 restrictions or because they were being greedy to make up for the losses during the lockdowns. In both cases Intercontinental is part of the International well renowned IGH group, if they can't keep the standards high then please shut it until you can go back to these standards.
I felt the hotel was very greedy, they even make you sign a form that you are not allowed to bring food from outside, which is a first in my life (usually posters around saying this would also not be nice but I can accept it, but to sign a form, that was insulting to say the least). The only food available 24/7 is room service, which you cannot take to the beach or anywhere else. Restaurants during day time aren't open all the time. So either you eat in your room like a prisoners or go outside the hotel.
The electrical charging stations for cars were not working either.
When we wanted to check in, at approx 13:20, we were told check in time is at 15:00, which is true, but that time is when the hotel is at full capacity, when the hotel is almost empty, like in our stay, 5 star hotels usually let you check in after 12:00.
When requested a late checkout for only 2 hours, I wad told I have to pay 10JD (before taxes) per hour, which is kind of silly for a 5 star hotel, which was also the most expensive in the area. To be fair though, the hotel manager didn't charge us after I requested to raise the issue with him.
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