Mövenpick Aqaba

Recensioni su Mövenpick Aqaba

Mövenpick Aqaba

K. Hussein St, Aqaba, Aqaba Governorate, 77110, JordanDettagli hotel
Mövenpick Aqaba
Mövenpick AqabaMövenpick AqabaMövenpick Aqaba
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.1/10
Molto buono
45 recensione
Recensioni verificate
Ubicazione8.4
Strutture e servizi7.9
Servizio8.1
Pulizia8.0
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Tutte le recensioni(45)
Recensioni positive(6)
Recensioni con foto/video(2)
Recensioni negative(1)
Utente ospite
Camera Superior (letto a due piazze, con vista sul mare)
Soggiorno: ott 2024
Famiglia
1 recensione
10.0/10
Eccezionale
Pubblicata: 9 nov 2024
Best hotel and good service
Traduci
Ghaith
Soggiorno: set 2022
Lavoro
1 recensione
4.0/10
Pubblicata: 31 ott 2022
Worst option in Aqaba ever, they keep ignoring feedback emails and are not willing to even address the negative behaviour demonstrated by most of their team. Security staff is extremely rude and a general lack of customer service. Not even a courtesy to respond to feedback email to address the problem. A hotel that's doesn't care about its customers. Will never book in it again
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MukatySaad
Camera Superior con due letti singoli
Soggiorno: gen 2023
Viaggio con amici
1 recensione
9.5/10
Fantastico
Pubblicata: 28 feb 2023
The toilet seat was not clean
Traduci
Gaoman
Camera Superior vista mare
Soggiorno: apr 2022
Coppia
11 recensione
10.0/10
Eccezionale
Pubblicata: 1 ago 2022
Just great
Traduci
Utente ospite
Appartamento (1 camera da letto, non fumatori)
Soggiorno: mar 2025
Famiglia
2 recensione
8.0/10
Molto buono
Pubblicata: 2 mag 2025
Attention l’appartement une chambre se situe au niveau inférieur sans vue sur l’extérieur. Cela n’est pas précisé lors de la réservation sur trip.com. De plus, les photos de l’appartement de correspondent pas car on y voit un balcon avec vue mer mais il n’y en a pas. Et la moitié de l’hôtel est en rénovation. La piscine sur le roof-top n’est pas accessible.
Traduci
Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the room location and the discrepancies in the apartment's description. Our team strives for accurate representation, and we will take your observations into account. Regarding the ongoing renovations, we aim to enhance our facilities for a better guest experience. We regret any inconvenience this has caused, including the inaccessibility of the rooftop pool.Sincerely,Sami OunalliGeneral Manager
김재원
Appartamento (1 camera da letto, non fumatori)
Soggiorno: mar 2025
Coppia
1 recensione
8.5/10
Molto buono
Pubblicata: 2 mag 2025
1 킹베드가 있는 룸은 모두 지하에 위치하고 있음. 뷰가 없고 빛도 없다. 벌레가 많고 청소가 되어 있지 않았다. 저녁에는 모기가 너무 많아서 잠을 잘 수 없었음. 직원은 더 좋은 등급으로 추천을 해주었으나 기존 방의 2배 가격을 지불해야 한다고 함. 업그레이드 룸은 2베드룸과 2개의 방이 있어 커플 여행객에겐 너무 커서 별로다.
Traduci
Risposta dalla struttura: Dear 김재원,Thank you for your feedback. We regret to learn about your experience with the room conditions and the presence of insects. Your comments are valued as they guide our continuous improvement efforts. We hope to offer you a more pleasant stay in the future.Best regards,Sami OunalliGeneral Manager
Miaoxiaojie
Camera Superior (letto a due piazze, con vista sul mare)
Soggiorno: ott 2023
Coppia
2 recensione
7.5/10
Pubblicata: 5 nov 2023
這是我此次約旦之旅住的第二家瑞享，整體都沒有死海那家好，尤其是服務。我在預訂時明確寫了此行是我們的紀念日旅行，酒店並沒有做任何佈置，前台也沒有跟我們表達祝福，不但不熱情，甚至第一晚還因為當天到的旅遊團把房間佔滿了，把我原本訂的大床房換成了雙床，這跟死海瑞享酒店的服務簡直天差地別。不會推薦身邊的朋友來這家，讓我很失望！
Traduci
Risposta dalla struttura: Dear Valued guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at our hotel did not meet your expectations, especially during such a special occasion as your anniversary. Please accept our sincerest apologies for the oversight regarding the room arrangement and the lack of personalized service. This is certainly not reflective of the standards we strive to uphold.We understand how important these moments are, and we regret that we missed the opportunity to make your celebration memorable. Your comments regarding the difference in service compared to our Dead Sea property have been noted and will be shared with our team to address and improve upon.We value your feedback and hope to have another opportunity in the future to provide you with the experience you rightfully expected and deserved.Warm regards,Sami OunalliGeneral Manager