Capitola Beach Suites

Aside from its great location, this hotel needs general maintenance, renovation, and better service. The bed linens, lamp, closet door (hanging cockeyed), etc. is all really old; baseboards in bathroom are rotting away, big cobwebs line the walkways, elevator is broken, so have to haul stuff up 1 to 3 flights of very narrow, steep stairs. Room was very hot (no A/C) and only way to get air is to open both sliders all night (put a wooden pole in bottom to prevent opening all the way). Room shared a balcony with another room with no divider in place, so having sliders open all night didn't feel safe. Check-in is 4 to 5ish pm, so don't assume you can arrive anytime. Luckily, we called late afternoon, and the manager was reluctant to stay past 5:30, but agreed to stay as we arrived at 6 pm. Had we not called, I'm pretty sure we wouldn't have been able to check in to our room. Manager told us not to accidentally deactivate our room key because there was NO ONE to come and reactivate it. Our room came with a small carport parking space (8 feet across) with old mattresses and garbage cans in the back of it. We tried for an hour to park, and finally after scraping up one side of the car, we parked in the manager's space (he left immediately after giving us our room key), and in the morning, paid at a kiosk to avoid getting towed. If you get make-up on any towel, it's a $10 charge. I bet at one time (20 years ago), this hotel was very quaint, but today it needs major TLC!

BEWARE! Front desk gave us bad information about where to park which resulted in our car being towed. $500 later and the front desk woman who gave us the bad information had zero compassion for the fact that our car was towed due to her negligence. Would recommend staying somewhere with parking, we are extremely unhappy with our experience.