Utente ospite
17 maggio 2025
The location and design of this hotel are lovely, with views over the lake and a cool breeze facilitated by the open design. Rooms were lovely (watch out for sharp corners on furniture, but very comfortable. The team at the restaurant were lovely, not so much the team on reception. Nothing seemed too little trouble for the team on reception, could we change money, no - they didn’t have enough, could they arrange tours - no we could speak to the Tuk-Tuk drivers, could they help with a food delivery - put the phone down on my friend on that one, was there room service - no (actually there was but had to speak to restaurant team. One man in particular was very rude. I went up to reception and he was looking at something on a screen so I waited and without looking up he said ‘what do you want’, I said ‘oh is it a bad time’ and he didn’t reply so I walked off. This same man then caused a scene shouting at other members of the team. I wouldn’t stay here again.
Traduci