Hotel in zona Museo Mayer van den Bergh, Antwerp

Well there are not enough words to describe this beautiful hotel . The location was perfect the facilities the staff all very helpful . The breakfast was one of the best Hilton's I have stayed at for a long time . Fresh fruits great eggs and breads . So much choice and the staff were so helpful . Thank you all

L' hotel dista a circa 15 minuti a piedi dal centro nel quartiere dei diamanti. Le camere sono spaziose ed accogliente, un po' meno il bagno che ho trovato un po' troppo piccolo. Sulla pulizia dato, che si tratta di un 4 stelle, mi sarei aspettato di meglio specialmente per quanto riguarda la pulizia del bagno. La colazione è ricca e abbondante ma potrebbe variare un po' di più. Per chi arriva in macchina c'è un parcheggio al coperto a circa cinque minuti a piedi dall' ' hotel al costo di 20 euro al giorno. Prezzo onesto. Nel complesso mi sono trovato bene però ci sono cose da migliorare.

Grande posizione così vicino alla stazione ferroviaria e tra 2 stazioni metropolitana! Servizio ok, pulizia ok, ma potrebbe essere migliorata (Posso dire che era pulita ma non profonda sulla tavola, e il distributore di sapone/shampoo era di tipo rotto, così si diffuse intorno al bagno)

Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.

L'hotel è vicino alla stazione di Anversa. Central proprio dall'altra parte della strada. Viaggiare è molto conveniente. Se viaggiate in treno lo consiglio. La stanza è molto spaziosa. C'è un forno a microonde, un bollitore e un ferro da stiro, molto completo. Soggiorno in una camera per 4 persone, con 2 letti queen size, molto comodi per dormire, inoltre c'è un'altra sala da pranzo con un tavolo da pranzo. Molto impressionante. La colazione era ok. Ma lo spazio è un po' piccolo. Quando ci sarà molta gente, non ci saranno posti a sedere. Al momento del check-in in hotel, scegli l'orario in cui andare a fare colazione. Ma stare seduti troppo a lungo va bene. L'addetto alla reception è molto carino, consente anche il check-in anticipato La prossima volta, utilizza sicuramente di nuovo il servizio?

Servizi: ho prenotato temporaneamente un hotel per il festival di musica elettronica in Belgio, ho soggiornato qui per tre giorni e lo recensirò. Innanzitutto non abbiamo prenotato la colazione perché non riuscivamo ad alzarci, ma nel complesso l'hotel era molto pulito e nella hall c'erano acqua e frutta gratuite. È molto vicino alla piazza centrale e ci sono tanti deliziosi ristoranti nei dintorni. Verrà e resterà l'anno prossimo

The hotel in conveniently located just across from the train station and although the rooms are small, they are nicely decorated. I would give this hotel 5 out of 5, BUT I had to pay to store my luggage and honestly it was the first time I was charged for this. I don’t recommend staying here if you are traveling with a lot of luggage. My room also wasn’t cleaned once during my stay, but that’s ok.

La colazione è veramente ottima con cibo fresco e internazionale, la camera grande e servizi molto efficienti, bella l'idea del desk al contrario perchè quando si arriva in hotel il personale ti accoglie senza nessuna barriera architettonica

Siamo stati in questo Hotel cinque giorni come base del nostro viaggio in Belgio e Olanda. Personale cordiale, posizione ottima e colazione di buon livello, camere pulite. Se torneremo un giorno ad Anversa, probabilmente torneremo in questo Hotel

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo