Hotel in zona Mercatorpark, Antwerp

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

I thought hard about giving this hotel a 3, but on balance think it is fair. In many respects it could score 4 but crucially the sound proofing and specifically the flooring to the bedrooms is inadequate. We were kept awake an hour the first night until the night receptionist kindly called the room above after midnight to ask them to remove their footwear / stop pacing. The second night closing doors above woke us briefly but then the third night there were comings and goings on our floor between several rooms around 3am for 45 mins and we heard it all. Hopefully the hotel will consider doing further works to mitigate this for future guests. Otherwise we found the hotel / bed comfortable, the mostly continental breakfast was fine (fresh juices, fruit, cereals, breads, meat / cheese & pastries) and the bar food did the job on the last night. Its a 25 min walk into the interesting / lively old town where we spent most of our trip, but reception will call you a taxi that costs around 15 Euros if that is too far or it is raining. MAS is worth a visit including the view from the top.

La colazione è veramente ottima con cibo fresco e internazionale, la camera grande e servizi molto efficienti, bella l'idea del desk al contrario perchè quando si arriva in hotel il personale ti accoglie senza nessuna barriera architettonica

E' stato un piacevole soggiorno in hotel. Era pulito e pulito. Non ha usato servizio colazione. L'unico punto critico è che l'organizzazione di viaggio non ha annunciato in anticipo l'uso del parcheggio, che era pari a 19 euro al giorno, e che alla fine era pagato la metà. Inoltre, non c'era un bollettino informativo sulle strutture dell'hotel. (contenitore/continuazione/telefono/illuminazione/televisione/pulizia)

La posizione è perfetta, poiché l'hotel è vicino alla stazione centrale di Anversa, che ha facile accesso per viaggi all'aeroporto aa alle 5:00. Il problema che abbiamo incontrato durante il nostro soggiorno di notte è che l'aria condizionata non può raffreddare abbastanza, penso che si stavano preparando, non si possono aprire le finestre, perché è completamente sigillata, quindi non si può usare l'aria esterna per aiutare a raffreddare la stanza. Valore per il soggiorno di denaro.

Collocato presso la Stazione di Anversa, alle spalle del distretto dei diamanti. Parcheggio convenzionato a 150 m, stazione metro vicinissima. A 1,4 km dal centro storico. Stanza nello standard Hampton, tuttavia priva di minibar. Bagno funzionale, letto comodo. Buono il livello di pulizia, molto ricca la colazione. Consigliato per un soggiorno di qualche giorno in città.

Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.

Grande posizione così vicino alla stazione ferroviaria e tra 2 stazioni metropolitana! Servizio ok, pulizia ok, ma potrebbe essere migliorata (Posso dire che era pulita ma non profonda sulla tavola, e il distributore di sapone/shampoo era di tipo rotto, così si diffuse intorno al bagno)

La posizione comoda tra la stazione e l’inizio del centro storico è il punto di forza , a 2 passi si hanno vari negozi, un supermercato e la fermata dei mezzi pubblici. Camera pulita, minimal ma funzionale, bagno piccolo ma con doccia ampia. Colazione salata e dolce varia, buona e ben presentata. Buono servizio bar. Deposito bagagli sia al piano terra che al piano reception in locker da poter gestire in autonomia. Consigliato!

Well there are not enough words to describe this beautiful hotel . The location was perfect the facilities the staff all very helpful . The breakfast was one of the best Hilton's I have stayed at for a long time . Fresh fruits great eggs and breads . So much choice and the staff were so helpful . Thank you all