Utente ospite
10 novembre 2023
The positives of this place are that it’s a fine old building within an an easy and pleasant walk of the newly reopened Antwerp art gallery and the city centre. There ‘s a good choice of restaurants in the area. Our room was fresh and comfortable and the aircon was a key plus - if you left the windows open there would be traffic noise. However there were two negatives: (1) The Tripadvisor description of the hotel says it features ‘paid private parking on site’. This is not true and needs to be corrected. The hotel in fact recommended reserving a spot at a nearby garage, QPark, which involved pre-paying €20 per night for the two nights we were staying. However what the hotel should have explained to us, but didn’t, is that there’s a second more obvious paid-parking garage in the same immediate vicinity (APCOA). I wrongly assumed it must be the right place, left the car there for two nights, and on leaving discovered it was a different garage. So I had to pay €50 for this garage, meaning our parking bill for two nights was a very steep €90. The failure to anticipate this potential problem is poor management by the hotel. I explained what had happened on check-out. Other hotels would have offered an apology and a goodwill discount from the bill, but not this one. (2) The design of our hotel room followed the ******* modern architectural trend of no door between the bathroom and bedroom. Who on earth wants that? For this reason, even if the parking hadn’t been an issue, we wouldn’t return. We’d be genuinely interested, as I’m sure would be potential visitors to the hotel, in its justification of this bizarre design feature.
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