Premier Suites Antwerp

Need better air-condition system and shower temperature system

Good location, but it's a case of what you see versus what u get. The room was nothing like the pictures on the Internet. The main reason I booked that particular hotel room was for the fully equipped kitchenits claim to have which was not fully equipped as there was no microwave, which was what I really needed. The lighting in the room was very poor as the room and bathroom were always dark, even with the lights on. The worst part was that, 5 minutes after checking in, there was a knock on my door telling me that there was a complaint of noise coming from my room which was a shock to me 😳 and made me feel unsafe as I felt some racism and stereotyping, because I was a single black mom with 2 kids so that makes us noise maker. Throughout my stay, I reframe from their sight/ reception until checkout. Hence, I didn't enjoy my stay at all.

The reason of booking this hotel was because of the modern and cool room design and its swimming pool.  However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.  And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.  We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.  The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.  It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.  The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.  Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later. The room key did not work with the first room then I was given a new room key for another room 15 minutes later There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.  I was not happy with my stay.

Overall, it was very good, but the toilet bowls in the apartment we stayed in were an eyesaw and needed changing. So, I'm not sure how the cleaning is done for the bowls to be in that state. Gluten-free is not understood. My wife was given gluten-free bread the first day, she asked the following day, and she was told it was on the same tray with the gluten bread. This shouldn't be the case as this is a clear cross contamination in which any presence of gluten is harmful to her. This was poor costumer care.

The room was a a triple and was perfect for our needs. There was a kitchen in the room and on-site laundry available to use.

Very good and comfort stay . Our room was very comfort and had a well equipped kitchen with everything you need for long stay . The rooms are cleaned only once a week but no problem to get clean towels or any other amenities if needed . It is a few minutes walk from Antwerp station and you could choose dinner from many places . There is also nice breakfast served in the place - we tried twice and really enjoy