Leonardo Hotel Antwerp the Plaza

Nice room ,the space is quite big and look comfortable. The hygiene is good! Very clean! The breakfast place is acceptable bit the variety of food is not more. The picked food areas are not very big enough to many people to line up to pick good! I recommend all come to have breakfast as early as you can. Overall I sleep well in the night! Thank you! The housekeeper is helpful. The reception desk is helpful too. The venue is good so I can save money to go shopping center and MA go music institute. Thanks

Dear Trip.com Customer Support, I am writing to express my profound dissatisfaction with the recent hotel stay I booked through your platform at the Leonardo Hotel Antwerp the Plaza (Booking No. ***********, PIN ****). I checked into the hotel around 10:10 PM on September 15th, 2024, and what I encountered was nothing short of shocking. I feel compelled to share the details of my experience, as I have never seen such poor conditions in any hotel I’ve stayed at, and I believe this establishment should not be listed on Trip.com. Upon entering the room, I found the following appalling issues: Cleanliness: The room was filthy, with a disgusting amount of hair scattered everywhere, including on the bed. The toilet was visibly dirty, with urine stains on the seat. Hygiene Standards: There were no slippers available in the room, a basic amenity even in low-budget hotels. Overall Condition: The general state of the room was unacceptable. The cleanliness and hygiene levels were far below any reasonable standard. I have stayed in a wide range of hotels globally, from budget accommodations to luxury brands like the Four Seasons Istanbul and Ritz Carlton. Even in my worst experiences, I have never encountered such a disgraceful level of cleanliness and hygiene. The money spent on this hotel would have been better donated to charity. I was so horrified by the condition of the room that I genuinely considered sleeping in the rental car instead of staying in the hotel. Furthermore, since we checked in very late, and I am traveling with my team from my company, there was no time left to modify our reservation or find alternative accommodations. We have an early departure scheduled at 6:30 AM, making the situation even more frustrating. My experience with Trip.com has always been positive until now, but this situation has severely impacted my trust in your service. I strongly urge you to review the quality of the hotels listed on your platform and take immediate action to remove this property from your listings. I expect a full refund for this booking, and I sincerely hope that Trip.com will investigate and ensure that such situations are avoided for future customers. Thank you for your attention to this matter. I look forward to a prompt response.

Check-in was very quick and efficient. Room was very classy, beautiful and well appointed. Very happy that i was there.