Hotel Terrado Suites Antofagasta

ANTOFAGASTA小地方，但這家酒店很好，靠大海，位於CBD，購物吃飯都方便。 四星標準吧！

We went to Hotel Terrado in Antofagasta because it was recommended by some friends. Considering the price, the service is subpar. The location has a perfect view to the sea and it’s central enough to move around the city without any problems. However, the hotel service needs improvement if they want to attract more people traveling for leisure. After three days in the hotel where we kept our beds made and our room clean, it was an ordeal to get a maid to change our sheets and clean our room. I asked three times and finally someone went around 7 pm to do the room. That particular day we were mostly out of the room while sightseeing and visiting some friends. Every time we returned to the hotel to change clothes or to use the bathroom, we realized the room was still in disarray. The receptionist Valentina was particularly concerned and helpful. Finally we got a maid to come, I felt bad for her because it was so late in the day, she probably wanted to go home. The breakfast buffet was excellent and also the waiting staff ( very kind and helpful). The restaurant of the hotel has good quality of food and drinks. However, the host of the restaurant was enthralled with her phone and when I asked why nobody was taking my order she said “we open at 1 pm” ( it was 1:07 pm). She freaked out when she realized it was actually time to start working. Some of the staff didn’t realize we were lodging in the hotel and rudely told us we didn’t have a reservation to use a table at dinner time (We’ve been in the hotel for three days by then). It’s ok not to know we were guests, it’s not ok the way they ask, in front of everyone, in an annoyed tone, and loudly. The manager of the hotel compensated our consume of a few drinks and cake the day of the cleaning the room mishap. We were grateful. One supervisor came to us to tell us about the free food/drinks and he was nice, until he started a weird diatribe about him being Mapuche instead of Chilean ( legally he is also Chilean in spite of being Mapuche…) Then he informed us ( mostly me, because my husband doesn’t speak Spanish) that Chileans are a horrible group of mixed races including “Spaniards, Arabs and Jews”. I was so shocked I just told him I also have Mapuche blood plus many other nationalities ( guess what… including Spaniard, Arab and Jewish). Everybody is entitled to their opinions and views, but when working in the hospitality industry, one need to be careful not to offend the guests. By the way, I’m Chilean with American citizenship. For once I was glad my husband didn’t understand Spanish. The next day a friend of mine came to visit with me and we went to the hotel restaurant to have a cup of coffee and water. All the days I’ve been there I didn’t charge anything to my room, because I prefer to pay as I go and keep all the receipts. The day of arrival, besides paying our stay in full, we paid a warranty of around $ 350 (approximately) to cover any charges or incidentals. I was sharing time with my

My wife was nervous about staying here - a high-rise building right on the seafront, in an area well-known for earthquakes (there had been a 5.6 magnitude quake the week before we arrived!) Terrado Suites does its best to distract you from such thoughts with its luxury. The large open lobby leads onto the bar and restaurant, with a large waterside terrace, where you can watch the pelicans come and go in the bay, as you dine. The food (breakfast and dinner) was very good, and the service friendly and professional. Our room (on the 15th floor - another cause for my wife's nervousness!) was large and comfortable, with an excellent bed. There was a large french window, with small balcony, giving stunning views over the Pacific (I think all rooms face the sea). As long as the earth doesn't move for you - literally - a real slice of affordable luxury.

I love this place even though it has quirks but tonight was inexcusable. I go down for dinner, 5ish, and sit where a retired Naval Officer would normally sit. Nearest the ocean. The waitress tells me I can’t sit there. I’m the only one here. Dinner guests are 2 hours away. You force me to move because you’re to stupid to realize that I’ll be gone an hour before the crowd shows up. Fark you. I left.

Si hay eventos no se puede utilizar la piscina, el bar y restaurant tienen una muy lenta atención. No informan que el sauna tiene costo extra hasta llegar al spa El gimnasio tiene pésima aireación y ventilación La vista es maravillosa y el servicio es buena, pero si se va por piscina, piscina temperada, ojalà no toparse con eventos.

Bella habitación y vista al mar, buen desayuno, solo falto el pastel del día, spa decepcionante, muy pequeña piscina temperada, máximo 34 grados, entran niños a pesar de que dice para mayores de 16 años, el uso del sauna ya no está incluido en la reserva de habitación, se cobra a parte por uso de 20 minutos, $20000 pesos, una lástima ya que en todas partes los hoteles de 3-4 estrellas tienen como estándar el uso del sauna incluido para los huéspedes del hotel, por lo que el valor que se paga por noche en el hotel NO ES CONVENIENTE PRECIO - CALIDAD, el restaurante muy bueno, se puede ir sin necesidad de estar hospedado, así que no suma puntos para hospedarse en el hotel, la atención en el restaurante es muy buena y la comida también, el estacionamiento del hotel es terrible, mejor ir en lo posible sin auto, la atención de recepción es buena, considerando que no les permiten la entrega de habitaciones antes las 15:00 hrs y no permiten usar instalaciones previo a la entrega de habitación y tampoco luego del check out, solo guardan el equipaje, así que no pueden ofrecer mucha ayuda y no suma puntos a este hotel. Si en el spa estuviera incluido el sauna sería recomendable hospedarse en este hotel, pero como no lo está NO RECOMIENDO HOSPEDARSE AQUÍ, y lamentablemente es posible que no lo considere para hospedarme nuevamente, hay opciones mucho mejores en otras cadenas de hotel, con amplios espacios de sauna, piscinas temperadas y vistas al mar para descansar y disfrutar de Antofagasta y el valor en estas opciones es menor que el pagado en este hotel.