Hotel in zona Palazzo Reale dei Capitani Generali, Antigua Guatemala

We were A family of three traveling and was happy to find Naïf has accommodations 3 beds in one room. This was centrally located, easy access to points of interests. We enjoyed the colonial architecture and its authenticity. We were greeted by a friendly staff and were very accommodating with requests. There is a beautiful courtyard to sit and read or admire the beautiful well kept garden. We would stay here again on our next visit.

Abbiamo usato questo stesso hotel per quattro soggiorni, ciascuno per tre settimane, e fino a questa visita siamo stati molto soddisfatti di Posada Don Valentino. La nostra ultima visita (2023) ha una frigorifera, due lampade laterali, due luci nel bagno, una tavola, più l'hotel ha offerto un servizio di lavanderia e caffè gratuito. Questa volta, senza frigo, senza lampade, una luce nel bagno, nessun tavolo, nessun servizio lavanderia e nessun caffè gratuito! (IVA ...Questa è la stessa stanza) Se non fosse per il personale amichevole, utile, saremmo stati molto delusi! Nella maggior parte degli hotel che abbiamo soggiornato in tutto il mondo, il conto dell'hotel è pagato alla fine del soggiorno. Anche se abbiamo pagato il 50% dei tre settimane di soggiorno in anticipo, dal giorno uno ci è stato costantemente chiesto quando dovevamo pagare il saldo. Per pagare con una carta di credito ...we è stato detto che ci sarebbe un 10% di supplemento! Sì c'è un patio aperto .....tu devi solo condividerlo con il lavandino dell'hotel! E no ... non ci sono ombrelle.

I really enjoyed my stay at Las Camelias. The front desk was very helpful and friendly and they offered complimentary coffee and filtered water in the hotel lobby. This is great because you should not drink the tap water in Guatemala. The hotel was also well located and walking distance from everything. Antigua as a whole os very walkable. The hotel has an open elevated patio with views of the volcanos and the room I stayed in was very clean with a lovely large shower. The front desk helped me book a vehicle to get to Lake Atitlan and even helped a colleague of mine who was not a resident of the hotel. I also liked the amount of greenery in the hotel. It added a quaint charm. Only small downside was some spotty wifi in the room and the walls are a bit thin so you can here some external sounds. I would recommend this hotel to individuals traveling on budget looking for a clean, comfortable and well appointed apace.

This hotel has so much potential but so badly managed and poorly maintained. We had booked three nights and only stayed one; Here are some of the reasons: 1. The pool doesn’t work (they never informed us of this nor published it on any of the sites) 2. When we arrived to our room, we noticed the AC was making some really weird noises and not cooling (thank goodness it wasn’t summer otherwise it would have been a sauna in there) . We called reception at night but it wasn’t fixed and we had to spend the night hearing the equivalent to an engine inside our room. 3. If you are brave enough to stay here MAKE SURE YOUR ROOM DOESNT FACE THE STREET, otherwise be ready to be awake at 4:00 am by drunk people and passing cars. 4. In the morning I was taking a shower and noticed the water wasn’t draining properly, then I noticed the mold (caused by the lack of proper drainage) My husband asked the hotel manager (Marco Vinicio) for a room change. It took him 5 hours to give us an answer (even though we checked with him 3 times during the morning). At the end, the change couldn’t happen. We then proceeded to book at Casa Santo Domingo (which is AMAZING by the way) and the manager told us we needed to contact Booking directly if we wanted to get reimbursed. I showed him Booking’s policies online, which clearly stated that it is up to the hotel to give the reimbursement, he said that’s not how they do it. I then proceeded to call Booking so they could request the reimbursement (like he had asked me to do) and after getting an email from Booking, he then proceeded to say they could not do it. This whole ordeal was now on its 6th hour. During this time other guests complained about BUGS on their beds. I asked the to talk to Jessica Lopez (who is the sales manager) and she refused to talk to me - in person or over the phone. By this time, Marco Vinicio was literally hiding on the second floor where I had to go get them. Even the guy from Booking (who stayed on the phone with me for about an hour) was in shock about how badly they were handling the situation. This was such an anticipated vacation, my husband and I had been planning it for a year and they managed to ruin it.

Great city location Easy walking to all sites Town sites including look out, please the Volcanos can be seen from outside the hostel. staff are very good at trying to accommodate you needs, you can book hikes ATv tours and walking tours at the hostel. There is events on every day like movie nights, salsa classes, Spanish classes, and also the hotels offers spa services. Post card perfect location ! Well managed safe clean friendly Make sure you book Atitlan Selina it’s beautiful, after Antigua get 30% off if you book at reception also use Selina app to get discount codes , We used adventure travel to go on an ATV tour fun and easy way to see a lot of secrets of Antigua in short time.

You feel at home immediately you enter reception and meet the welcoming staff. The grounds are lovely with a beutiful views of the Volcanoes from restaurant and garden. The rooms have been quirkily set out as streets of houses with a cobbled road (not great for wheeling a suitcase especially when you are right at the back!). Our room was in a small courtyard containing several others on two storeys, it comprised two double beds with ample space adn a large shower/loo area. A hairdryer was provided and water stations were plentiful outside. This unfortunately is where the cons kick in, our room was situated right at the far left of the complex and a busy noisy road ran alongside so during it was very noisy both day and night! Maybe ask for a room on the garden side of the complex which should be quieter! There is a nice pool and the open fronted restaurant has stunning views of Volcano Fuego - which was kindly puffing smoke during our visit! Breakfast was served to order, only 3 choices - We had Omlette - ham/cheese or cheese/spinach - served with mashed beans, tortilla and hot plantain - juice - tea -coffee. It was reasonable but service was very slow especially for tea refils. Overall a nice hotel, with pleasant staff but situated a good 25 minutes walk from the town centre which given the traffic noise is not much of a plus. Would we stay again ? - yes but we would request rooms next to the garden which I suspect were much quieter. Also meaning we didn't have to negotiate the cobbled street with our wheelie bags.