Hotel in zona Plaza VILLABELLA, Antigua Guatemala

You feel at home immediately you enter reception and meet the welcoming staff. The grounds are lovely with a beutiful views of the Volcanoes from restaurant and garden. The rooms have been quirkily set out as streets of houses with a cobbled road (not great for wheeling a suitcase especially when you are right at the back!). Our room was in a small courtyard containing several others on two storeys, it comprised two double beds with ample space adn a large shower/loo area. A hairdryer was provided and water stations were plentiful outside. This unfortunately is where the cons kick in, our room was situated right at the far left of the complex and a busy noisy road ran alongside so during it was very noisy both day and night! Maybe ask for a room on the garden side of the complex which should be quieter! There is a nice pool and the open fronted restaurant has stunning views of Volcano Fuego - which was kindly puffing smoke during our visit! Breakfast was served to order, only 3 choices - We had Omlette - ham/cheese or cheese/spinach - served with mashed beans, tortilla and hot plantain - juice - tea -coffee. It was reasonable but service was very slow especially for tea refils. Overall a nice hotel, with pleasant staff but situated a good 25 minutes walk from the town centre which given the traffic noise is not much of a plus. Would we stay again ? - yes but we would request rooms next to the garden which I suspect were much quieter. Also meaning we didn't have to negotiate the cobbled street with our wheelie bags.

Hotel con un ottimo rapporto qualità/prezzo. Molto buona posizione nell'angolo della piazza centrale . Accoglienza alla reception 24/24 e personale attento che risponde a tutte le vostre aspettative che è molto apprezzabile soprattutto quando siete stranieri. Servizio di lavanderia all'interno dell'hotel con una reattività e qualità eccezionali Si occupa di trovare un veicolo Shuttle o privato secondo le vostre richieste e disponibilità. Si occupa anche di organizzare e facilitare le escursioni. Il personale è di grande gentilezza, e mi congratulo con lei per il suo appoggio.

Beautiful colonial hotel in a fantastic location in Antigua, it has a beautiful rooftop with a great view of the city with the added feature of the “I love Antigua” sign. In the rooftop you can go for drinks, a romantic date or simply grab a bite. The room was big, comfortable and kudos to the renovated bathrooms with a great shower. Everyone was very nice, overall great experience

Questo posto è bellissimo e tranquillo intorno a un lussuoso giardino tropicale. Le camere sono alti tetti e pietra. Era senza spot pulito e molto tranquillo. L'acqua calda era grande, e la camera aveva un buon fan. Il colazione gratuita era fatta per ordinare, ed eccellente. La posizione è forse 2 isolati dalla piazza principale. C'è un tetto superiore che è buono per le viste, ma chiuso dopo le 7:00. Non c'è nemmeno un posto dove stare seduto o appendere. Eravamo qui per un fine settimana, e non abbiamo notato alcun rumore dall'esterno.

Great city location Easy walking to all sites Town sites including look out, please the Volcanos can be seen from outside the hostel. staff are very good at trying to accommodate you needs, you can book hikes ATv tours and walking tours at the hostel. There is events on every day like movie nights, salsa classes, Spanish classes, and also the hotels offers spa services. Post card perfect location ! Well managed safe clean friendly Make sure you book Atitlan Selina it’s beautiful, after Antigua get 30% off if you book at reception also use Selina app to get discount codes , We used adventure travel to go on an ATV tour fun and easy way to see a lot of secrets of Antigua in short time.

This hotel has so much potential but so badly managed and poorly maintained. We had booked three nights and only stayed one; Here are some of the reasons: 1. The pool doesn’t work (they never informed us of this nor published it on any of the sites) 2. When we arrived to our room, we noticed the AC was making some really weird noises and not cooling (thank goodness it wasn’t summer otherwise it would have been a sauna in there) . We called reception at night but it wasn’t fixed and we had to spend the night hearing the equivalent to an engine inside our room. 3. If you are brave enough to stay here MAKE SURE YOUR ROOM DOESNT FACE THE STREET, otherwise be ready to be awake at 4:00 am by drunk people and passing cars. 4. In the morning I was taking a shower and noticed the water wasn’t draining properly, then I noticed the mold (caused by the lack of proper drainage) My husband asked the hotel manager (Marco Vinicio) for a room change. It took him 5 hours to give us an answer (even though we checked with him 3 times during the morning). At the end, the change couldn’t happen. We then proceeded to book at Casa Santo Domingo (which is AMAZING by the way) and the manager told us we needed to contact Booking directly if we wanted to get reimbursed. I showed him Booking’s policies online, which clearly stated that it is up to the hotel to give the reimbursement, he said that’s not how they do it. I then proceeded to call Booking so they could request the reimbursement (like he had asked me to do) and after getting an email from Booking, he then proceeded to say they could not do it. This whole ordeal was now on its 6th hour. During this time other guests complained about BUGS on their beds. I asked the to talk to Jessica Lopez (who is the sales manager) and she refused to talk to me - in person or over the phone. By this time, Marco Vinicio was literally hiding on the second floor where I had to go get them. Even the guy from Booking (who stayed on the phone with me for about an hour) was in shock about how badly they were handling the situation. This was such an anticipated vacation, my husband and I had been planning it for a year and they managed to ruin it.

The hotel is a jewel! A restored convent, it is like a paradise. Our room was an extremely spacious suite, exceptionally comfortable for the six nights we were there. The hotel staff is just wonderful - not at all obsequious - just very genuine and efficient. The food in the restaurant was outstanding. Everything you might want when traveling abroad, but special in its own way. Not just a pizza, or just a steak, but a creative and interesting pizza, and a deliciously sauced steak. And the place is beautiful, very calming, with lots of interesting art work. I loved it.