Hotel in zona カンデラリア公園, Antigua Guatemala

This hotel has so much potential but so badly managed and poorly maintained. We had booked three nights and only stayed one; Here are some of the reasons: 1. The pool doesn’t work (they never informed us of this nor published it on any of the sites) 2. When we arrived to our room, we noticed the AC was making some really weird noises and not cooling (thank goodness it wasn’t summer otherwise it would have been a sauna in there) . We called reception at night but it wasn’t fixed and we had to spend the night hearing the equivalent to an engine inside our room. 3. If you are brave enough to stay here MAKE SURE YOUR ROOM DOESNT FACE THE STREET, otherwise be ready to be awake at 4:00 am by drunk people and passing cars. 4. In the morning I was taking a shower and noticed the water wasn’t draining properly, then I noticed the mold (caused by the lack of proper drainage) My husband asked the hotel manager (Marco Vinicio) for a room change. It took him 5 hours to give us an answer (even though we checked with him 3 times during the morning). At the end, the change couldn’t happen. We then proceeded to book at Casa Santo Domingo (which is AMAZING by the way) and the manager told us we needed to contact Booking directly if we wanted to get reimbursed. I showed him Booking’s policies online, which clearly stated that it is up to the hotel to give the reimbursement, he said that’s not how they do it. I then proceeded to call Booking so they could request the reimbursement (like he had asked me to do) and after getting an email from Booking, he then proceeded to say they could not do it. This whole ordeal was now on its 6th hour. During this time other guests complained about BUGS on their beds. I asked the to talk to Jessica Lopez (who is the sales manager) and she refused to talk to me - in person or over the phone. By this time, Marco Vinicio was literally hiding on the second floor where I had to go get them. Even the guy from Booking (who stayed on the phone with me for about an hour) was in shock about how badly they were handling the situation. This was such an anticipated vacation, my husband and I had been planning it for a year and they managed to ruin it.

If you are looking for a traditional hotel in Antigua that is centrally located, this may be your place. What you need to know is that it shares similar characteristics to many of the hotels in the area. This type of hotel was once a traditional home with rooms centered around courtyards (I can't provide a reference here, this is just anecdotal information from 17 years of traveling to Antigua and staying in many different hotels. Although, ChatGPT did a great job describing what I believe is a traditional or antique home in Antigua). I stayed in room #4, not because I needed four beds, but it was the only room available. This is a great room in every sense of the word. It was most likely the living room as it is in the center of the hotel off the main courtyard/garden. That said, while it provides for an abundance of fresh air, which is often lacking in some of these types of hotel rooms, it is not insulated from the daily activities of the hotel, including guests coming and going, guests eating outside the room, or the chorus of birds that welcome the day for you precisely at the same time every day - no need for an alarm clock! This room has a high ceiling of traditional timber frames and dark wood, with a huge, ornate chandelier hanging in the center. It's beautiful! While the bathroom is simple, it's more than sufficient - the ample shower has hot water delivered to you using updated plumbing (no need to worry about getting electrocuted by a ”widow maker” showerhead with exposed wires). I'm a pretty low-maintenance kind of guy when it comes to where we stay (although, my partner may disagree with me). If you are an independent, self-reliant traveler, that will spend most of your time outside of the hotel than inside, this hotel will meet your needs.

Hotel con un ottimo rapporto qualità/prezzo. Molto buona posizione nell'angolo della piazza centrale . Accoglienza alla reception 24/24 e personale attento che risponde a tutte le vostre aspettative che è molto apprezzabile soprattutto quando siete stranieri. Servizio di lavanderia all'interno dell'hotel con una reattività e qualità eccezionali Si occupa di trovare un veicolo Shuttle o privato secondo le vostre richieste e disponibilità. Si occupa anche di organizzare e facilitare le escursioni. Il personale è di grande gentilezza, e mi congratulo con lei per il suo appoggio.

Abbiamo usato questo stesso hotel per quattro soggiorni, ciascuno per tre settimane, e fino a questa visita siamo stati molto soddisfatti di Posada Don Valentino. La nostra ultima visita (2023) ha una frigorifera, due lampade laterali, due luci nel bagno, una tavola, più l'hotel ha offerto un servizio di lavanderia e caffè gratuito. Questa volta, senza frigo, senza lampade, una luce nel bagno, nessun tavolo, nessun servizio lavanderia e nessun caffè gratuito! (IVA ...Questa è la stessa stanza) Se non fosse per il personale amichevole, utile, saremmo stati molto delusi! Nella maggior parte degli hotel che abbiamo soggiornato in tutto il mondo, il conto dell'hotel è pagato alla fine del soggiorno. Anche se abbiamo pagato il 50% dei tre settimane di soggiorno in anticipo, dal giorno uno ci è stato costantemente chiesto quando dovevamo pagare il saldo. Per pagare con una carta di credito ...we è stato detto che ci sarebbe un 10% di supplemento! Sì c'è un patio aperto .....tu devi solo condividerlo con il lavandino dell'hotel! E no ... non ci sono ombrelle.

We were A family of three traveling and was happy to find Naïf has accommodations 3 beds in one room. This was centrally located, easy access to points of interests. We enjoyed the colonial architecture and its authenticity. We were greeted by a friendly staff and were very accommodating with requests. There is a beautiful courtyard to sit and read or admire the beautiful well kept garden. We would stay here again on our next visit.