Utente ospite
1 marzo 2024
I thought I booked a nice classy hotel and nevermind paid higher price,at the end it isn't the case. I booked the cottage from the hotel which is opposite of the building, is a two bedrooms plus outside area. First impressions was OK, staffs very polite. After checked in noticed the room is old and two bedrooms is separated by a petition not wall, which can see and hear everything. Outside area is dirty and rundown. Worst to come are the beds, mattresses are extremely uncomfortable so as pillows. After requested extra toppers, but not much difference. Housekeeping is terrible, second days rooms were half made and dirty bowl left outside the garden. What is most unacceptable is, I found out they threw away my husband's blood pressure medication placed on the desk. Complained to the front desk, investigation without any reply. Last evening of stay back to the hotel, room were not made at all. With this experience I can't agree with the stars this hotel is getting. How is a famous hotel with expensive rate with such quality!
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