Utente ospite
18 giugno 2024
Booked 4 nights, but after 3, we left due to filthy conditions. Day 1: As we walked into the room, saw a cockroach, killed it, and assumed it was a one-off. Told the personal, and they offered an apology. The kettle was not working and rusty on the inside. No tea, coffee, or water. Day 2: After returning from a day out, the room had not been cleaned, nor were the bed sheets changed. We didn't complain and decided to rest and stock the fridge with water and opened it for the first time. It was mouldy and filthy. We didn't complain and just decided to sleep and hoped the next day would be better. Day 3: returned from another day out to our horror the room had not been cleaned yet again and this time I found lots of cockroaches. I tried to hide it from my family and tried to distract them so I could deal with it the following day. I don't like confrontations, but this was really testing my patience. Day 4: Our little of was bitten many times overnight, and this was it. We decided to leave the hotel and after packing up our belonging. I approached the receptionist and advised her to escort me to the room and showed her the filthy conditions. She could only offer an apology and expressed her surprise that the room had not been cleaned. I advised her we were checking out earlier than our booking due to the uninhabitable conditions. Conclusion: paid for 4 nights, stayed for 3. In hindsight, we should have just walked out on the first day, but after a journey of 12 hours, my judgment might have been clouded. No refund or alternative arrangements offered. All in an extremely disappointed and it really ruined our much awaited hard earned family holiday.
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