Santa Marina Hotel

One of the worst places ive been, ever! First off. Our flight was late on, left Gatwick airport at 8.pm. arived at the hotel about 1.30am their time, later than we had hoped, due to delays. We were greeted with "your late im waiting". After checking in we were given our keycard and found our room, we only had 2 very flat very hard pillows so i asked for 2 more, was told to wait untill the morning. I tried for 3 days asking for 2 pillows, after 5 times of asking we got them. The bed was absolutely solid. Close to sleeping on the floor its that hard, the AC didn't do to much other than making us both ill, checking the filters on it they are completely cloged up with dust. The first morning we tried the food. Breakfast. It was awful, everything sat out no covers, flys all over it, not even canteen food. The best thing was prob some bits of bread. The swimming pool burnt our skin there was so much chlorine in it. Your could smell it, moreso than a normal pool, we had to go shower of to stop the burning, some pool kids got it in their eyes. The outdoor shower floor was just full of slimy moss never been cleaned by the looks of it. There is no outdoor bar like described on 'on the beach' nor is there a snack bar. There is a lobby bar, with several bottles of alcohol like vodka, rum, and gin, others too, we aksed for a drink to be told we are not allowed that stuff, all we can have is beer, wine and fizzy. The beer was warm and flat and you could only have half a can at a time. Everything was dirty. The bedside draws were moldy and stained. The bathroom was horrible, silicone was black with mold shower wasnt attached properly to the wall. Toilet didnt work all the time, soap dispensers for the shower, First of didnt have much in there, what was there was cloudy and smelt horrible, and had a plastic wrapper in one. The drain in the floor was completely cloged and the tap was so dirty. The wardrobe with the fridge in it, the handle was falling off. There was a plug socket half out the wall. The lighting in the room is terrible with only a hallway light, and not a whole room light.

Went with my adult daughter. Room was basic and did what we wanted however it states it has a mini bar which it doesn't. Could do with being updated. Breakfast was awful so we didn't have any. Could of hade a small kettle in room then I wouldn't of had to go downstairs for coffee in the morning. Lunch and dinner was the same sort of thing and the only pudding option was melon and apple. Luckily we were a short walk away from the beach and we found a few places to eat out which was lovely. Had a bad experience with the taxi service, however the receptionist was very kind and caring and made sure we were ok. Also the all inclusive drinks were only beer or wine, they have a perfect space outside by the pool to facilitate a pool/ outside bar and expanded the inclusive drinks range to maybe some cocktails and off brand spirits etc. Pool was nice which we used every day. Probably won't use this hotel again unless it made serious updates etc.

don’t recommend this hotel! i did not enjoy my stay at this hotel. firstly, the food looked like canteen food and was cold and definitely not fresh. the rooms were clean to be fair but my bedsheets had a hole in it? and beds were not comfy. the rooms don’t get cleaned daily but when they do they brought a bottle of water which was nice. the fridge in the room was HOT and barely even worked. air conditioner was old and wifi was awfully slow. this hotel needs some serious work to do because i’m never stepping foot in there again.

This place is definitely not 3 star, it is so run down , I had to leave after 2 days , the food is not fit for consumption. And it is plated for you by a poor old lady who doesn't look very hygienic. The rooms are so bad ,ect floors coming up ,air-conditioning units read to be binned, no furniture on the balcony ,and the mattress once we reviled it from underneath the sheet was like from a horror film. The staff are not interested in resolving the issues and when I cam back today to say ,I would be happy for them to keep the room money but just give us back the all inclusive food money so we could eat while we were here ,but was counter offered a free holiday to the same hotel, on which we left , I will be showing my review on YouTube, this place is not for people who want a nice holiday, it is a put up and shut up , he'll hole , who are only interested in taking your money and not giving you a holiday you deserve

Quality of the Room: • Lack of fridge in the room • The cleanliness of the room was not to the standards of a 3-star rating • Air conditioning unit was not functioning fully Quality of food and Dining Area: • The hygiene quality is very poor due to staff not wearing the right clothing when serving the food • I have noticed and reported to the Manager that the food is being recycled time and time again for guests to eat. I was astonished to hear his reply in saying that they are not able to waste the food due to the running costs. Then I told him that they will lose customers due to their extended recycling of the food. Most of the food was unacceptable to eat due to lack of a qualified chief. I believe that the hotel is run by the small team who are used for multiple jobs within the hotel. • I was given permission to use the kitchen fridge due to lack of refrigerator in my room. • Water cooler was malfunctioning – not getting to the required temperature • No menu or named tags to describe the food they were offering and also when asking staff, they can hardly communicate in any other language than their own. • I have asked why they are not servicing any fruits apart from apples (please note that most of the apples been rotten inside due to being recycled) and was told by the manager that it is very expensive to purchase anything else due to the running costs of the hotel

March 22. Booked and paid 2 king beds, received a room with one bed. Went down, the guy at the reception, young fellow on his 5th day as a receptionist gave me a different room, same floor. He had less experience but a big attitude, very ignorant and sarcastic. Went up, the door wont open, went down, game me a new card, went up, still not working. Went down, grabbed him, turned out the electronic door lock was faulty. Gave me another room again on the 5th floor this time. Room ok this time, 2 double or queen beds, definitely not king size, they don't know what that is, but the heat didn't work. Called him twice, he came twice, still no heat in the room. It was already 10 pm by then. I said I'll take a hot water and go to bed. Another surprise, no hot water, just lukewarm and the shower had no pressure, it was barely dripping. The hotel is nice but the staff is terrible. Not much to comment on the breakfast, typical, not rich not pour, just enough to get you going. Find alternatives if you can.