Le Relax Hotel and Restaurant

I had a deeply disappointing experience with Le Relax Hotel and Restaurant. Despite advertising a "flexible cancellation policy," the hotel refused to accommodate me when I discovered that my cancellation request had not been properly registered. I acted in good faith by contacting the hotel just a few hours after the cancellation deadline and several days before my scheduled stay. However, they flatly refused to reverse the full charge or even offer a compromise, despite having ample time to rebook the room. This rigid and inflexible approach is entirely unreasonable, especially given that I immediately reached out to resolve the issue. Customer service was unhelpful and dismissive, prioritizing their rigid rules over basic fairness and goodwill. If you value fair treatment, transparency, and a property that cares about its guests, I strongly advise booking elsewhere. This experience has left a very negative impression, and I regret ever making this reservation.

Very well located, nice and comfortable room, beautiful garden and nice swimming pool. Very friendly staff, always ready to help, in particular the staff of the restaurant. The food quite good, although mostly indian type. I have no doubt to recommend it.