The Westin Goa

Wonderful stay at The Westin. Every single member of staff were super friendly and accommodating. The pictures they use to advertise the resort does not do this place justice. Better in person than pictures. Would for sure stay here again when next in Goa without hesitation.

Everything is great. Breakfast is the best . Great location . Nice spacious rooms with great new design .

So, just how do you treat a GOLD ELITE "Marriott Bonvoy" member guest, who has just spent nearly all of the points earned over years for a 5 nights stay at your hotel... I will tell you how. First of all, at the time of check-in, you are told that you have been "upgraded" to a 'forest view' room, from a 'hill view' room (which we had opted for). Which is actually a LIE. Truth is, that you have been downgraded, without your consent obviously! The rates online reveal this. This, after multiple requests via emails, and over the phone, for a room with a good, and clear view of the hills, on a higher floor. The appointed room was pathetically placed, with a view of the hotels backyard, or something like it, with a really depressing view of a few bedraggled trees outside. Not creating a fuss over it, we decided to embrace the offer, but couldn't sustain our paitence for long due to a loud drilling noise coming from an obvious renovation work happening in close proximity, in the hotel. And yes, we had wanted a quiet room... instead we had to quit the room! We were forced to rush back to the reception. But then again, who stays in the rooms during day times while in Goa (we were actually told so)... So yes, you have the rights to carry on with the drilling of course! By the way, I heard the same drilling noise at 7 am in the morning, coming from the other wing of the hotel (can imagine the plight of the guests there). You should know that when in Goa, not every guest remains drowned in booze, incapable of noticing the noises. None of the seniors from the front office were to be seen at check-in. Just a bunch of poorly trained girls and boys (not ill mannered though, just inept) handling the check-ins. In spite of requesting to see somebody senior from the team, they all remained holed up in their office spaces, until we displayed our anger at the happenings openly. When we said clearly that we would check-out without delay, Mr. Tejas (the rooms controller) stepped out of his office. And after a long meeting with his colleagues, came over to us and decided to finally upgrade us to a suite room. After all, I am a GOLD ELITE, and I deserve this!!! Thanks, but, no thanks... you people had already spoilt our moods until then. Why were you all behaving like 'sarkaari babus', and acting so pricey until then. What were you waiting for!? I am aware of the word 'escalation' yes, we are... But, then again, when a guest requests to see a senior, one should come forward immediately. In fact, at the time of check-in, we had requested to see somebody senior from the F&B for our particular culinary needs, but, inspite of waiting a long time, the junior most of the juniors was brought before us. The poor fellow, was obviously clueless when we made certain requests/demands. The F&B manager, or, even the assistant manager for that matter, were nowhere to be seen. Only later on, when the guest relationship manager Ms. Bhavna took us to the restaurant, that Mr. Rafi, the F