KE GAMER

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

非常滿意的一次出行。 酒店環境超讚，細節很到位，院子裏有篝火，蠟燭，泡池，拉滿氛圍感。 提前一天管家陳陳就認真負責的溝通，確認了到店細節，熱情周到的安排好。到店後各種要求及時回覆，非常省心，。 有機會會選擇再來🤝。

房間位置挺好的，不算是深山老林，上下山也很方便，走兩步就到餐廳和酒吧了，中午晚上都是在酒店餐廳內吃的，菜味很不錯 非常符合我和我朋友的口味。吃完飯又去他們的酒吧小酌兩杯，調酒師手藝不錯，很有內味。他們的泡池真是很有氛圍感啊，點上蠟燭 放上房間贈送的下午茶，別提多有滋有味了。早餐也非常豐富，中西結合那種 尤其那個油燜筍乾挑麪，很香。品種很豐富 吃不完根本吃不完。再加一句，酒店的店員顏值都好高啊，全是帥哥靚女，真是大飽眼福啊hhhh，下次還會來的！