KE GAMER

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

五一來過，這次是奔着小木屋來的，審美在線，餐桌上佈置的花呀，煮茶的花材呀……很多都是就地取材，是我想要的慢生活。夏天納涼，冬天泡湯，下雪❄️……那應該會是仙境，適合放空。陳陳大帥哥耐心周到，送我好多象山美人柑，還有手工香薰蠟燭，晚上泡澡🛀用起來。

環境：真的很美，絕對可以2刷的野奢，現實和圖片一樣很美 衞生：很乾凈，管家小哥進屋送東西都脱鞋的，很注意整潔 設施：冰箱，燒水壺，都是SEMG的，吹風機戴森淋浴，包括茶具都非常講究，洗浴用品Le labo的，洗手液伊索，處處透出精緻 服務：管家小哥非常到位，幾乎秒回。晚上11點前都在線（太晚也不好意思麻煩管家）。電瓶小車接送，房間需要用品也能非常快的送到。 無邊泳池精緻雙人下午茶:太出片了，如果晚回來管家可是送到房間 精緻歡迎點心:冰箱裏很多好喝的～小朋友特別開心 下次還會再來