Fairfield Inn & Suites Anderson

Air conditioner did not work, and there was no mat in a very slick bathtub in the room we had the first night. I told the desk clerk of both issues the in the morning, but no action was taken while we were out of the room for about 8 hours. When I asked the evening clerk why the air conditioner are hadn’t been checked, she initially said she hadn’t been on duty that morning, then almost immediately changed the excuse to maintenance having checked the wrong room. When I requested another room from the evening clerk, she just walked away, came back about 10 minutes later and said the thermostat wasn’t set to cool. That was not the case, as I had checked it before requesting a new room. She just walked away again, and a few minutes later while still standing at the desk, I turned and noticed her at the room door with a replacement thermostat (she’d hadn’t even told even told me that’s what she was going to do). She fiddled with the replacement thermostat and the a/c unit for about 10 minutes then just walked out, even after I told her that it still wasn’t working. I went straight back to the desk, and she seemed surprised that the unit wasn’t working, even though I’d told her that less than two minutes before. When I again asked for a different room and mentioned that I was already late for an event, she got very curt with me and said she was working on it. (It was hard to tell, as not once in this 30-minute ordeal had she ever mentioned what her plan was to resolve the issue)

Hotel was in like new condition, very clean and had a very nice breakfast. Staff was very friendly.

The woman working the front desk was fantastic! She went above and beyond to ensure a smooth check in!