Fairfield Inn & Suites Anchorage Midtown

I’ve traveled a lot through the years (sometimes 8 trips in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through Trip.com, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. Trip.com was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. Trip.com was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night.

We enjoyed our quick stay - I appreciate the friendly staff & the cleanliness of the rooms and lobby areas.

Nice hotel; friendly staff We were three very senior ladies on a girls trip. Fairfield worked out just fine for our 2 day stay in Anchorage.

Never Again The road noise is horrible. Stated here 2 years ago and it was load as well but now it’s hard to go to sleep with it being so load. The air conditioner leaks in the room so if you are walking around in your socks they will get soaked. Called the front desk and they said they were aware of the problem in other rooms but not this one. Didn’t have another room the could move to since this was one I had to moved to because I found people clothes in the floor from my last room. Clearly they are not cleaning the rooms with clothes in the floor. Worst hotel we stayed at out of 4 hotels we stayed at in Alaska.

We had 3 rooms travelled for cruise. Accommodated 1 hour early check in for one room, excellent airport shuttle service - zero wait time at airport, clean well stocked room. Excellent front desk staff!