Kona Inn Motel Anaheim

My name is Alexander Delgado and I am going to college. My business at the motel was to finish my Fall semester classes. It went good for my I passed my classes was ok for me to stay at the motel to finish school.

Horrible all around. Check in took forever, the only person working did not speak English and had to keep calling someone on his cell phone to communicate. They only take cash deposits for rooms and cannot provide receipts, extremely shady. I was with someone disabled and given a 2nd story room. The room was not updated and the toilet was running. I went back to the office right away and was told I had to stay in that room and they didn’t give refunds, even if I was unhappy with the accommodations. It was a very run down property in a not so great part of town and the pictures posted are not what the room I was in looked like. Not worth any price to stay here, even if it was free, I would rather stay anywhere else.

Do not stay here! They put me in the wrong room (not the one I paid for). Wi-fi did not work the whole time I was there. TV didn't work. No microwave. Shower was terrible. Person at the front desk was absolutely clueless and wouldn't help with anything. Called the owner the next day and he denied there were any problems, and was rude and insulting to me. The key card had the hotel name and room number on it, so there was no security if the card was lost. It was so bad that ******* gave me a refund (after I fought them for it).

I don't write reviews. This was such a terribly bad experience that I thought it was important to comment. I am not being vindictive. The management is trying to take advantage of travelers. The management demands an unauthorized $50 "as a deposit" that they knowingly do not tell guest about at any time before or after the booking process, online or over the phone. They will not provide the key unless they extract this from unsuspecting guests. They often send people to an ATM machine on property that they admitted charges an outrageous fee to get get cash from and then they collect some of those fees. The room had a repulsive odor perhaps because the A/C unit filters have never been changed and the unit is decades old but it smelled like old animal urine. The floor was so dirty that there were balls of someone's hair and my socks and feet turned black (I took pictures of all of this). When I informed management via email they did nothing the 1st time - indicating this is a common occurrence. Only after demanding a better cleaning from the front desk was this cleaned. There was no remote in the room. People smoke ********* on the stairs a few feet from the window so opening a window stinks. This hotel charged my room on 2 different cards and refused to refund the difference. Against my specific directions they charged additional amounts on one card such that it overdrew my checking account. The management promised things and then did the exact opposite assuming a guest would not follow up. The front desk attendant feigns little understanding of what one says, but he understands every word and conspires with the manager over the phone in Hinde and assumes customers have no idea what they are saying. From the management/owner down to the staff this is a motel to avoid at all cost. The "residents" of the hotel were likely running some type of ************ out of the rooms and neighborhood people would wonder on to the property on skateboards to buy sodas and ?