Utente ospite
29 giugno 2024
I am utterly disappointed with Villa Pollio Hotel. Due to a force majeure situation, where the island closed because of a water shortage, we were unable to even reach the hotel. Despite this being entirely out of our control, the hotel refused to refund our money. Our interactions with Fabio, the person managing the hotel, were appalling. Not only did he insult us over the phone when we tried to discuss our refund, but he also has a habit of responding to other negative reviews by accusing them of being fake. These reviews are genuine and reflect the truth of our experiences. To make matters worse, we didn't even use his hotel because we couldn't get on the island. Given that we never stayed there, we don't see why he won’t even refund us a little bit. Fabio's behavior is completely unacceptable, and this whole ordeal has been extremely frustrating. We are still fighting to get our money back and warn others to avoid Villa Pollio Hotel. Don't let yourself be scammed and insulted like we were. Find a more reputable place to stay.
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