City Hotel Rembrandt Square

We are booked at City Hotel Rembrandt Square a few weeks from now. The hotel has no elevator/lift, which we understood at the time of booking. Our son broke his leg this past weekend playing baseball and had to have a plate and screws inserted, so he will be in a wheelchair and on crutches for the next 6-8 weeks. We would like to continue with our plans to stay in Amsterdam, but of course he cannot navigate 3 flights of stairs on crutches (our room is on the 3rd floor). Our room is non-refundable, but the hotel appears to be completely booked during that time, and we've communicated with City Hotel asking that they please work with us because of the extenuating circumstances. They would easily be able to re-sell the room, but they are instead saying he will not be able to navigate the stairs (they will not assist either), that we should not stay with them, and that they will no refund us. I would avoid making any reservation with them whatsoever. We have asked multiple times, called, etc, but they will not budge. Their handling of this situation tells you everything you need to know about how ownership runs this hotel.

Please do never go here !!!!!! I stayed for one night and left with my whole body covered in bed bugs bites which has now became serious and I need medical help to help the allergic infection from sleeping in that bed which was classes as the “luxury room” horrible experience I love Amsterdam and have been many times this is my worst ever experience they also charge 100 tax when you get there claim they refund it but haven’t received mine yet.

I was hesitating between giving the hotel 2 or 3 stars. Location is great, right next to the Rembrandtplein. The hotel is an older house, not suited for disabled people as you have to like stairs (my room was on the fifth floor). Rooms are small and furniture is quite run-down, but ok I can live with that. However, the tiny bathroom really needs a make-over: the bathroom window was rotten and window sill as well as the shower curtain had a lot of mold (see picture), which is not acceptable for a hotel. Also, the shampoo bottle in the shower was empty (shouldn't be that hard to check and refill when needed), and the TV remote did not work (and has a missing back cover). Fortunately, I was able to sleep with open windows as my room was overlooking the back side of the building, i.e. the quiet side. Breakfast is quite minimal (just some bread, muffins, yoghurt, hard boiled eggs, juice, coffee, tea and some cheese and jam) but enough to get the day started. Staff is available 24 hours per day. It's ok to spend 1 night as a business traveler but based on my room, I wouldn't take my wife and kids there for a city trip. If the bathroom had been taken care of, I would have given it more stars but cleanliness is important to me and the bathroom did not invite to take a shower there.

Listed as a family friendly hotel…it’s a hostel! Old and dirty, no lift so you have to carry your luggage up flights of stairs to a room that resembles a prison cell. You then have to share the facilities with other guests. The staff and manager are not interested in any complaints, they are just happy to take your money (which is overpriced for the accommodation) then take a deposit from you. You are required to leave your key there every time you leave the hotel, so you risk someone going in your room and through your possessions each time you go out. I would definitely avoid this place! Awful!

Buena ubicación, atención de recepción excelente. Recomendado para estadias cortas. Hay puntos de mejora

Je weet dat je de hoofdprijs voor een overnachting in Amsterdam betaalt maar €249,- (excl.toeristenbelasting en parkeren) voor deze kamer was het echt niet waard. Kamer was zeer basic en niet schoon. Stof lag aan de kop van het bed en de hoeslakens had gaten. De televisie stamt uit 1980, zonder geluid. De badkamer was zeer oud (inrichting, spiegel vol oude vlekken, fitting kapot en het touwtje van het licht was smerig) Hou er rekening mee dat je behoorlijk veel trappen moet lopen als je naar boven moet. Dit mag geen hotel worden genoemd maar een hostel voor jongeren die een nachtje op stap gaan in Amsterdam. Niet geschikt voor gezinnen. Personeel was wel vriendelijk maar spraken alleen maar Engels. Wij komen hier niet meer terug. Helaas krijgen we de foto's niet geuploaded.