Golden Premier Amritsar

The room was well organised. The bathroom and room was very clean.. The staff and all the members were very humble . It was a lovely experience . I just love Lemon tree and I'll visit them again .❤️❤️............lovely stay .......good hotel

Awesome service provided by staff with an amazing variety of breakfast exclusiveky .......delicious each and every dishes has healthy content ..and staff was like a family ms twinkle is veryhumble...enjoyed alot thabk u ....love Dimple 😊definitely come agin

Extremely poor experience and totally unexpected from a Lemon Tree hotel. We booked two rooms and stayed for two nights here. To begin with, the hotel badly needs a renovation because ‘Technical problem’ excuse is being used multiple times by their staff. Hot water geysers were not working most of the times and we had to call maintenance team at times ultimately to realise that it will take some more time to fix the issue. Ultimately we had to request for a bucket and made use of electrical kettle to get hot water for our use. The first day we entered and the bed linens , towels were found stained. Such a filthy beginning. While the towels got replaced by a courteous staff lady (the only one having courtesy to talk because the seniors or front desk staff are largely unprofessional). On the last day, due to ‘ technical fault’ in electrical circuit in our floor , there was no electricity supply in our rooms. While this may sound normal, the abnormal part was the insensitive attitude and non caring front desk staff because the power outage was for 1 hour 15 minutes during which I called I called their front desk from my second floor multiple times after waiting calmly for initial fifteen minutes. At first, the front desk team didn’t receive the calls , later when I connected and asked them why they are not bothered about the obvious discomfort being faced by guests like us on the floor with power outage (because they didn’t even visited the floor to check , only electrical team was working at some location) , they said it’s not in their control. I asked that if I am being billed for every minute of my stay then I expect some sensitivity from their staff to at least recognise the discomfort. Then I was told that front office manger is on the way to reach my room and discuss the issue( this is after 45 minutes of power outage). When nobody came after 10 minutes, I again called and I was told that he left earlier for my room. Finally after waiting for 20 minutes , I took the stairs to reach ground floor as my family members were also stuck earlier in the lift during this period. When I reached there, I found that there manager (Mr. Kunal ) was seating at his desk and unaware of the commitment by his junior officer about his visit to my room. While I shared my frustration and asked for explanation he simply shrugged off and said he informed his chief electrical engineer to talk to me about the fault as it was beyond their control. Then I advised him to rethink and understand what a customer feels in a dark location without ventilation. I asked him to compensate for the discomfort and he assured that he will do his best. I asked him to come to my floor and explained him all the issues I was facing from day-1 only to realise that he was not sensible enough to even consider the issues. Finally , adding to my frustration , when I reached to pay the final bill , I found that I was not compensated even a penny of my bills. Even their mandatory service charge