Remezzo Studios & Apartments

I would like to express my complaint regarding a reservation made thorough ***********. I will explain in the next section in high level what my issue is and I will go with details in following sections.Attaching also photographs of the property. The place did not match at all the description provided in the web site ,the room was inappropriate for habitation although we forced yo sleep one night due are late arrival. Going in details we arrived at “hotel” the receptionist was laying on the sofa on check in time and we asked him for the room.He took us to the room completely different , for a moment we thought we arrived in a wrong hotel it didn’t not match at the description at all.He said is the only room available and left.Room was really dirty with old furniture the bath it was very old like it was build 100 ago and toilet did not work.Next day we contact booking for this and they said will talk to him. He took us to see another room in a better condition and after 10 mins he said the customers have arrived I can give you this,you need to stay in that room or leave,I will receive my money from booking anyway so its not my problem.He didn’t agree even to provide refund for remaining days . After we contact booking again he said will refund 1 day but he should pay for 2.Then we ask again for the complete refund since we did not use the premises.The he declare in booking that we did not arrived and he cancel the reservation without refund. I am deeply disappointed by the way my case was handled and find it completely inappropriate to threat to customers in such ways.

Υπέροχο ξενοδοχείο ,το καλύτερο που έχουμε πάει. Είναι ακριβώς όπως οι φωτογραφίες στο ίντερνετ. Πεντακάθαρο και οι ιδιοκτήτες πολύ φιλόξενοι. Το wifi πολύ καλό. Μείναμε για 5 μέρες και δεν είχαμε κανένα παράπονο. Υπάρχει parking. Κοντά στο ξενοδοχείο υπάρχουν 2 σούπερ μάρκετ