Recensioni su Signia by Hilton Amman

Risposta dalla struttura: Dear Mr.Mirco, Thank you for taking the time to share your recent experience at the Kempinski Hotel Amman with us. We value all of our guests’ feedback, both positive and negative, as it is essential to the improvement of our service standards at the hotel. We would like to express our sincerest apologies for the fact that you did not have the great guest experience that we are known for. Rest assured that I have shared your feedback with the relevant heads of departments who will make amends to prevent re-occurrence of the issues you encountered during your stay. It is my sincere hope that you are willing to give us a second chance. Sincerely, Kempinski Hotel Amman Management team

Risposta dalla struttura: Dear Our Valued guest, Thank you for taking the time to share your experience on TripAdvisor following your recent stay. I am thrilled to read that you had such an excellent stay with us and we managed to exceed your expectations. I have passed on your kind words to the team, this really means a lot to us and it is fantastic to know that we have exceeded your expectations. And having the honor of being your favorite Amman hotel is one of our greatest pleasures and We are so fortunate to have such a great team here at the hotel and they are by far our biggest asset. The staff sends their very best wishes and were proud to receive such praise, The whole team is very grateful for your excellent review. Once again thank you for your lovely feedback and I hope to be welcoming you back soon. Kind regards, Sandro Mazza General Manager