Red Roof Plus+ University at Buffalo - Amherst

暴雪天臨時入住這家酒店，被子上竟然到處是血，不知道多久沒換被子，會不會染病，住了五晚都沒有任何人來打掃過衞生，前台態度也很差，慎選

Nothing was working. The bathroom flush was not working

Room not cleaned, no toilet paper, no towels, front desk rufe. Called ******* to try to fix issue and front desk lied to them saying they would send housekeeping when they told me they don't provide housekeeping. Room is disgusting, hotel is essentially a construction zone with hazards in parking lot. Supposed to be pretty friendly but don't feel it is safe to walk dog and there is no where to go. I've stayed at red roof for years and they are always basic but good quality. Not this one. Awful.. Avoid!

Upon registering for my room they did not mention anything about construction going on on the property, They put me in a room exactly where the construction of the porch, stairs to upstair rooms and pavement were going on. Very noisy, intrusive. Would not have stayed there if I knew this would happen. Not even a discount or other accommodations when I complained of this.

First, every day we have been here we have had to go to the office to get new keycards due to ours not working. We would have to wait for long periods of time due to no one being in the office. Additionally, our room is unsanitary to live in. Our original sheets had stains all over them. We took off the sheets and realized the entire mattress was filthy with additional stains. Whenever we requested new sheets, they had even more stains on them. We were also told we had to bring the sheets we took off the bed back to the laundry room which should not have been our job. The bathroom has had countless bugs in it as well. These conditions have felt unsafe and unsanitary and we are requesting a full refund for this terrible experience.

Mold everywhere. Holes in walls. Parts falling off/down. Blood on sheets. Previous guest's clothes in bathroom. Floor sinking in. Unsafe/biohazard