Utente ospite
5 maggio 2023
Payment taken twice from my bank account even if before paying the 2nd time I showed to the receptionist my bank statement, money already taken (700 EUR). She insisted I have to pay to be able to check in. I tryed explaining I payed already through *******, proof shown. Have spoken with the hotel manager, the issue was found in their system, I've been assured a refund for the 2nd payment will be processed asap. Lot's of emails exchanged after my departure, being asked every time why I need a refund. Shocking, all the supporting docs provided many times. I had to involve my Bank to get my money back after more than 2 weeks. Business trip cut short because I needed to spend hours at the reception to have this issue sorted which it was a waste of time, also hours spent at home exchanging emails for a issue that should be easy to fix. It looks like it's a poor communication between HQ and local Amersfoort hotel. Amersfoort hotel manager very helpful and respectful but unfortunately it was a long journey to have my money back.
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