New Dungeon Ghyll Hotel

We would not stay again. Not enough staff for the number of guests - chap having to cover both the bar/food orders and reception when multiple guests were arriving and wanted to check in at the same time as people were wanting drinks and food. Stressful check in demanding a physical credit card to secure against failure to pay for meals/drinks charged to the room. It would be helpful if this requirement was clearly described at the point of confirmation of a booking. The corridors and our room were very tired and in poor condition. Musty smell in the corridors, mould behind the door in the room, broken tiles and ‘bodged’ repairs in the bathroom. Mattress was very soft. To be fair to the cleaners, they are doing a good job with the environment they have- there is clearly effort to make the room & bathroom clean & tidy. Breakfast was a stressful affair with the staff appearing to be rushing everything and quite surly in manner. The same stress and attitude on check out relating to the credit card (from a different member of staff) despite not having made any charges to the room. Charged for breakfast despite the pre-paid booking stating this was included. The food we had in the evening was well cooked and hot and the garden setting was nice. Overall, given our experience, the general condition of the place and the cost, we would look to stay elsewhere when visiting the area again.

Last minute booking Quick night away for a hike . The hotel as just got new owners and the manager Francesca and staff couldn't do enough considering the workload and changes they are having to do. Beautiful room in the attic even though it was just a standard room. Great breakfast and plenty coffee & tea in room too. Brilliant location and free parking included too. I'm looking forward to going back after the upgrades and changes.

Awesome location, and it’s one of two hotels in the valley, so there’s not much competition. Room was ok, modern big bathroom but as it was top floor, care needs to be taken to avoid constantly bumping your head on the sloping ceiling. FOH Staff were great and very friendly. When Katy was there, everything seemed to work fine. When she wasn’t, things were different. There was a new staff member who was single handedly taking evening meal orders, manning the bar, reception, waiting on tables, etc, all with a very commendable calm and apologetic demeanor, but 35 mins for our standard Sunday roasts to appear seemed a bit long. But we weren’t in a rush, so no problem. There was a different staff member on duty at breakfast the next day and 20 mins for breakfast to come also seemed a long time to wait, especially as we then had other things we’d sooner have been doing. Apparently Katy was poorly, but it would be worthwhile having a contingency plan in place if possible. Gardens are lovely, with some all-weather furniture. Super- warm drying room, which is very much appreciated, esp in this location. Best thing about this place is the location, with paths up to the Langdale Pikes right out the back of the hotel.

Lovely hotel situated deep within the Langdale valley. Fantastic walking options from the front door. The restaurant & bar are a very welcome oasis at the end of a day’s walking. Gorgeous views to be had all around. Ample parking available. Our bathroom could’ve done with a bit of work (extractor fan not working), but otherwise very comfortable and recommended.

Check in was quick and easy. Dinner was good. Breakfast was excellent, freshly cooked. Staff was very friendly. We were stayed just for one night. Was really bonus that we were allowed to.leave our car in hotel car park until before 2 pm after we checked out, so we can hikes to Stickle Tarn. Great location definitely recomended.

Beautiful location, very friendly staff, good breakfast, comfy bed.