Yellow Alvor Garden - All Inclusive

JUST RETURNED FROM HOLIDAY 7 nights read previous reviews before going totally different from what we experienced food staff and room was great staff helpful and friendly room was clean and tidy with housekeeping daily food was hot and tasty don't be fooled by some people's remarks give it a try we will definitely be revising

10 day break. Overall enjoyable having read reviews before arriving we had low expectations, however in general we found clean hotel and room serviced daily, very friendly and lovely bar staff, all other staff very helpful and polite. About 15/20 min walk to village of Alvor or taxi for about 6 Euros beautiful port with lovely walk to the sea, shops and many cafe/restaurant. THERE IS A COURTESY MINI BUS TO VILLAGE OR BEACH AT SET TIMES. A taxi to portimao is about 10 min from Alvor and costs about 10 euros each way. The few negative points for us were mainly when coach loads of people arrived although staff coped extremely well it was too many for the restaurant and the one and only operating bar by the pool. Queues and pushing from new guests could be over whelming. We were lucky that during our stay this only happened weekends but the rest of the time was perfect with great service. One thing to note is nothing to do with hotel but Jet 2. There was no rep present, although you do get a contact number . Also you get dropped off at the hotel along a path before The Yellow Garden. This isn't too bad walking with wheeled cases to the hotel as it's only a short walk and down hill but return is ridiculous considering you need to be at original drop off point for pick up half hour before and if, as it did on occasions rain, there is no shelter. Again although the walk is short its up hill and too far away to wait at hotel and quickly get to the coach when it arrives. The driver wouldn't see us behind the greenery between Pick up and our hotel. Can't understand why jet 2 coaches don't stop outside hotel when others during the week did . Overall lovely time

This accommodation I stayed in Yellow alvor garden is the worst hotel I’ve ever stayed in, in the Algarve (Portugal) they claim to be a 4* hotel but on the jet2 site it says 3* in my opinion it should be 2* the staff are very rude and condescending very unhelpful. As a “4*” hotel they didn’t even have tea or coffee making facilities in the room nothing to drink in the rooms either would have to wait till breakfast for a drink or go all the way down to reception if you was thirsty in the night as they had a water dispenser there, the food wasn’t great was always lukewarm or cold until they topped it up was probably why I got food poisoning a few days in when I went to complain to the staff at reception I was told there’s no way that could be possible, denied it ever happened to me, being very rude and condescending. Housekeeping did the bare minimum when it came to cleaning the room also was met with paper cups in the rooms and in the restaurant for drinks and paper table cloths on the table when eating and last but not least on last day of our stay the lift broke down and was told we’d get help with our things if it was not fixed by the time we was leaving, not only did it not get fixed but we asked for help with our luggage got ignored and had to carry multiple pieces of luggage down 3 flights of stairs on our own, worst experience ever I wouldn’t recommend this hotel at all.

We arrived around midday after being on the go from 3am. Initially, we were told that the all-inclusive did not start until 3pm, so there was no way we could eat or drink until then. Tired and annoyed we went upstairs to unpack. 15mins later the gentleman from the front desk knocked on the door to ask if we would like some food and drink brought up. A fantastic gesture that really turned around the start of our holiday. From then on, that seemed to be the theme of the break. The staff were always courteous and friendly. However, the hotel itself is really basic. The food was similar every day/night and was frequently cold, even after we had raised it with the front desk. There was “entertainment” (a man with a guitar and lady singing) on for the Friday and Saturday night only. Nothing on any other night. Absolutely nothing else to do in the hotel. There was nothing at all during the day – not as much as a pool table or table tennis for the kids to occupy themselves. The hotel is located a 10/15 minute walk from town, although it is cheap enough to get a taxi. The lack of any entertainment, activities or anything else close by made it a very dull week. Going for a week of All Inclusive food and drink with the family, I didn’t expect to have to head out and find things to do every day. As stated previously, the staff were excellent and are being really let down by the owners/management. Really disappointing week and definitely won’t be back.

Tem umas areas exteriores excelentes é um local sossegado, e as piscinas também as refeiçoes com bastante variedade, recomendo para famílias com crianças

Las instalaciones estupendas,el personal y Buffett lamentables,las patatas fritas no faltan,eso si congeladas,después el snack bar nada de nada,desastre total,en fin paro no repetir nunca mas,hasta luego lucasssss