Viejas Casino & Willows Hotel

We accepted an offer to stay at the hotel, we recently joined the players club, and were surprised to have so many offers, free play and comps. Joining the club was easy and since I am a veteran was given the Heroes card. We were able to stay in their newer hotel and were very surprised at how nice the hotel, and ****** were.

This was not our first visit, but a total let-down on several levels; 2 pot lights hanging down from the bathroom ceiling, and it took 2 trips by maintenance to correct. The room was nice and clean upon check-in, but there was not light service for the first 3 days! Meaning fresh towels and someone to simply make the bed. My wife DID NOT come on holidays to make her own bed and to conserve on bath towels or soap. In discussion they agreed in principle that if 5 couples checked in to the same room day after day, each would get full service prior to check in, so why do we get short-served at a supper high nightly stay price? Also, when the Valet said that we could not bring Alcohol into the ******, and we said this $150 dollar wine is going to our room, we were told could not take it in. Apparently there is fine print at the check-in counter. I called them out, stating just because we took it to our room does not mean we are going to open it. They searched our bag. I raised a stink. And walked away. Never going back.

I had a very bad experience at Viejas ****** bingo. My sisters and I arrived early to get good seats, but Nicole told us certain seats were reserved for tribal only and made us sit somewhere else and told us “I’m the manager”. I feel like because of our race she thought she could talk to us very rudely. After we left, I asked about this rude employee and was told by the host desk that Nicole is was tribal and known to be “difficult.” This treatment was disappointing for myself and for family.

We always stay at the Willows if available. It is a mini suite with luxurious bedding and mini bar. I highly recommend spending a couple nights. Perfect place to unwind. The bathroom is oversize with a rain 2 headed shower. I can't wait to go back.

I love Viejas but this review is about one of your current bingo employees. As a frequent visitor to Viejas ******, I have had the displeasure of encountering Nicole, an employee who seems to rotate through various departments over the years despite consistently providing subpar guest service. Nicole's lack of professionalism was evident in every department she worked in, from the gaming floor, hotel lobby, and now your bingo department. As I left bingo recently after yet another bad experience with her I can't help but question why Viejas continues to retain Nicole as an employee? You guys need to do better and it's time for management to reassess their hiring and retention practices!

We stayed two nights in the hotel. The rooms are very nice and clean with wonderful, large bathrooms. The room has a coffee maker and refrigerator also. The ****** is fun and has a great variety of machines to play. All staff members were very professional and friendly.