Recensioni su Sonesta ES Suites Atlanta Alpharetta North Point Mall

This hotel is next door to the mall and very close to the Ameris bank amphitheater! Great location!

Good breakfast and easy check in. Price is cheap for this type of condo.

沒有比這家更差的，因為海運來的十幾箱行李到了不方便搬酒店，等着房子弄好就離開了，所以一直忍着住在這裏住了一個多月了，黑大姐逮到機會就找事！服務員説把垃圾放門口她看到就拿走，而且看到其他房間門口也是放着各自的垃圾，黑大姐有一天敲門，開門劈頭蓋臉一頓批評我們這樣做不對，就是純找事，也不知道之前的亞洲人怎麼過她了，一直找我們的麻煩，我善良的老公每次都道歉，氣到我內傷😅

在這裏住了已經小一個月，後來才發現他們是每7天才打掃一次衞生，即使你去前台説願意出錢加打掃也不行，他們是真的懶，或者是因為沒有KPI！總之一切都要按照他們酒店的制度來，沒有商量的餘地！ 除了打掃其他還是不錯的！對了早餐比較單一且一般！但是有也算不錯啦。

Mediocre hotel

Wish they did a better job of cleaning rooms. We were there 6 nights and not once did they come empty the trash or anything, even after requesting it.

First of all, one of the two bedrooms we had smelled like a urine. All of the facilities were absolutely disgusting and dirty. One room had no coffee supplies. The other room, the air conditioning unit made a lot of noise. At breakfast the guests are hoarding the food with bags. Never again will I stay at such a bad place. Manager was very nice and apologetic, and was embarrassed that she was not able to do anything about the type of guest that stay at that hotel.

Most days thd front desk people were really good, but when when we were checking out the person was quite unfriendly and not welcoming. Important to have pleasant people at the reception.

Front desk receptionist our first night was rude. Front desk receptionist at check out was better but she let me know the first receptionist didn’t properly charge my card. The halls are dated & the stairways had a strong smell. VERY DATED but IT WAS CLEAN. Sheets, bathroom, shower, etc. EVERYTHING WAS CLEAN

The hallways had a vaping and sour smell but the room was not bad. The signs say no smoking anywhere but there is clearly some violations in the common area. The food service team for each day were very nice and attentive.

I checked in and was in my room less than 1hour & saw ANTS crawling on the remote control. I immediately grabbed my bag & went back to the front desk to check out & ask for a refund. I was told I couldn’t get a refund, only another room. At this point why would I trust that there aren’t bugs there too?!! It looked clean but I just don’t do bugs at all!! Customer service is a 0 though because for the fact they had bugs & wouldn't give me a full refund. Apparently if you’re in your room longer than 20mins refunds aren’t allowed.

We have stayed at this location many times and usually have a good experience, but this time was very different! Our room was very run down and dirty. The cabinets where falling off the hinges, the fridge looked like it got into a fight, very dirty air vents blowing air on us, cigarette burns every where, couch was broken down, and our TV didn’t work. We were told the TV would be looked at never given the option to switch rooms when the parking lot was empty so I know they had extra (TV was never fixed). We won’t be staying here again.

The hotel is situated mere minutes away from the mall, so it was nice to be able to walk around there on days when there wasn't much planned. A lot of restaurants were also nearby, but ordering delivery is probably inconvenient in the aspect of needing to leave the room and go to the main doors - Everything is secured and locked, so you can only get in with a working room key. More of a thought than a complaint though! I did genuinely enjoy the place.

The staff were rude and when we arrived we had to be walked to our room because the key cards would not work on that side of the hotel and they would not change our room to a side where the key cards did work