Utente ospite
31 gennaio 2023
The actual hotel room was nice, however the inside sauna was ok, it did not heat up to the temperature we expected given the cold weather conditions. The footpaths were uncomfortable when walking up and down. Rubbish was left in eyesight that made photographs and atmosphere not as pretty from Tenir hotels social media platforms we saw before arrival. When booking the hotel we were happy to see we receive a 5% discount at the 2 restaurants however, only 1 restaurant was working. The other one had closed completely leaving us with a small menu for both lunch and dinner - this was just annoying! Also at one point the discount was 5% and the next time it was 10%. The discount was not clear at all. The employees at the restaurant were not aware of the discount the hotel offered customers so it was awkward when asking for the bill and discount, especially with the language barrier. Additionally, we had booked and paid before hand for activities which were not explained by the staff at arrival. Employees were very keen on charging is money even though we had paid. Plus, breakfast times were unclear and not explained by staff. Overall, paying over £400 for a night plus 2 activities I will say it was not worth the stay. Only for the reason my partner had planned this surprise for me, I was able to enjoy my visit.
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