Hotel Quinta do Lago

Stayed for a short break over half term. Absolutely loved the hotel - it had a very calm aura about it and the location was perfect. The pool area is fabulous with the pool team providing an excellent service. In fact all the staff at the hotel were brilliant and genuinely took an interest in you. Breakfast was exceptionally good with everything you want. We did not eat at the hotel in the evenings but had lunch one day at the pool bar and that was equally as good. The grounds are immaculate and the walk down to the beach across the bridge from the hotel was lovely. We stopped at Gigi’s (the beach bar connected to the hotel) a couple of times and loved it here! Will definitely be back for another visit in the future!

For an expensive 5 star hotel we were quite disappointed with our stay. The hotel is in a great location overlooking a protected tidal lagoon which is full of fish and birds. Room was very clean and comfortably furnished but the air conditioning was extremely noisy (both in our room and on our balcony) and although we asked it to be looked at more than once it remained noisy throughout. Breakfast was good with plenty of options but it seemed if you weren’t a regular returning guest you were way down the queue for service. The pool was lovely and clean and the 1 pool attendant worked hard to give everyone beds and towels but lots of guests placed personal belongings on beds then disappeared for hours even though it said in hotel literature that this was against hotel policy. If you went to the pool late afternoon - early evening it was still open for use but all staff were gone and no towels were available. On several occasions (we stayed a week), we came back from a day out and our room hadn’t been serviced, we got ready and went out for our evening meal and it was done on our return but we were never sure if it was just combined with evening turn down. The grounds appeared to be a little unloved and undergoing some changes but although there were piles of stones waiting to be spread nothing seemed to progress during our stay. Nothing the hotel can do about this point but it is worth mentioning, the hotel sits right on the flight path of Faro airport (with the start of it’s runway only a couple of miles away), this is now a busy airport and depending on time you either have aircraft coming in to land or taking off right above your head. Would we stay again, yes if a bargain came up but not at their current prices.